SPA OPERATIONS MANAGER

Creavalue Prime Services, Inc.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the wellness sector is seeking a Spa Operations Manager to oversee and enhance the daily operations of their spa. The role involves ensuring smooth service delivery, managing a budget, and promoting a positive team environment. Candidates should possess a Bachelor's degree in a relevant field and have at least two years of experience in spa management, along with strong leadership and customer service skills.

Qualifications

• Minimum 2 years experience in spa operations management.
• Strong understanding of spa treatments and retail products.
• Certification in spa management is a plus.

Responsibilities

• Oversee day-to-day operations of the spa.
• Monitor cleanliness and organization of spa facility.
• Develop and manage spa's budget.

Skills

Leadership

Customer Service

Problem Solving

Education

Bachelor's degree in Hospitality Management

Job description

Key Responsibilities:

• Oversee the day-to-day operations of the spa, ensuring smooth and efficient service delivery.

• Develop, implement, and enforce spa policies, procedures, and service standards.

• Monitor and maintain the cleanliness, organization, and aesthetic appeal of the entire spa facility.

• Address and resolve guest concerns or complaints effectively and promptly.

• Provide ongoing coaching, mentoring, and performance evaluations for all spa team members.

• Foster a positive, collaborative, and professional work environment.

• Conduct regular team meetings to communicate updates, reinforce standards, and encourage team engagement.

• Ensure staff adherence to all company policies, procedures, and health and safety regulations.

• Champion a culture of exceptional guest service, ensuring every guest receives personalized and memorable experiences.

• Monitor guest feedback (e.g., surveys, online reviews) and implement improvements as needed.

• Proactively identify opportunities to enhance the guest journey from booking to departure.

• Develop and manage the spa's budget, controlling expenses and optimizing revenue.

• Analyze sales data, treatment utilization, and retail performance to identify trends and opportunities.

• Develop and implement promotional strategies, packages, and membership programs to drive revenue.

• Work closely with the marketing team to promote spa services and retail products.

• Ensure accurate and timely processing of transactions and reporting.

• Research and recommend new spa treatments, products, and equipment to keep the spa competitive and innovative.

• Stay updated on industry trends, best practices, and emerging technologies in the spa and wellness sector.

• Ensure all services are performed to the highest professional standards.

• Coordinate with maintenance and housekeeping teams to ensure all spa equipment is in good working order and facilities are well-maintained.

• Ensure strict adherence to all health, safety, and sanitation regulations and protocols.

• Conduct regular inspections to ensure compliance with standards.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

• Minimum of 2 (two) years of experience in spa operations management, with a proven track record of success.

• Strong understanding of spa treatments, retail products, and industry best practices.

• Proven leadership and team management skills, with the ability to motivate and develop staff.

• Excellent communication, interpersonal, and customer service skills.

• Strong financial acumen and experience with budgeting, forecasting, and P&L management.

• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

• Certification in spa management, cosmetology, or a related field (a plus).

Skills & Attributes:

• Results-oriented with a focus on achieving revenue and performance targets.

• Proactive problem-solver with strong decision-making abilities.

• Highly organized and detail-oriented.

• Passionate about wellness, health, and beauty.

• Ability to remain calm and effective under pressure.

Strong ethical conduct and integrity.