Solutions Engineering Operations Specialist

Momentive Software, Inc.; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical benefits

Competitive compensation

Job summary

Momentive Software, Inc. is seeking a dedicated Operations Specialist to manage NimbleAMS demo environments across 75+ instances supporting enterprise sales.

You will set up, configure, and maintain demos while performing regular QA checks and personalizing data for opportunities. You will collaborate with Solutions Engineering to ensure environments meet content and quality standards, flag issues, and support high-priority demos.

Qualifications

• 3–5 years in technical support, QA, systems administration, or similar
• Experience with CRM/AMS or SaaS platforms; Salesforce and/or Dynamics admin helpful
• Cloud familiarity (AWS/Azure) is a plus
• Experience in fast-paced, remote or cross-functional teams

Responsibilities

• Set up and configure NimbleAMS demo environments for enterprise sales opportunities
• Personalize demo environments for Enterprise AMS opportunities
• Run routine QA and health checks across 75+ demo environments every two weeks
• Build and maintain realistic demo data across all solution environments
• Partner with Solutions Engineering leads to ensure environments meet quality standards
• Flag issues or data gaps for resolution
• Support ad hoc requests ahead of high-priority demos

Skills

CRM navigation

SaaS platforms

Attention to detail

Remote teamwork

Tools

Salesforce

Microsoft Dynamics

Office 365

Job description

# **Job Description****Position Overview**The role keeps our demo infrastructure running so Solutions Engineers can focus on selling, not troubleshooting. You own the setup, upkeep, and quality checks across 75+ demo environments that support live client presentations and enterprise sales opportunities across all Momentive solutions. Your work happens behind the scenes, but it shows up in every demo a prospect sees. **A Day in the Life*** Set up and configure NimbleAMS demo environments for enterprise sales opportunities, following the OneTSO process (about 60 per year)* Personalize demo environments for Enterprise AMS opportunities (about 120 per year)* Run routine QA and health checks across 75+ demo environments every two weeks, testing connections and confirming basic functionality* Build and maintain realistic, compelling demo data across all solution environments on an ongoing basis* Partner with Solutions Engineering leads for each solution area to make sure environments meet quality and content standards* Flag environment issues or data gaps to the right Solutions Engineering team member for resolution* Track recurring tasks across multiple systems and keep supporting documentation current* Support ad hoc requests from Solutions Engineers ahead of high-priority demos**We are looking for someone who brings****Experience:*** 3-5 years of experience in technical support, QA, systems administration, or a similar operational role* Experience working inside a CRM, AMS, or similar SaaS platform; Salesforce and/or Microsoft Dynamics admin experience is helpful, but not required* Exposure to a cloud platform such as AWS or Azure is a plus; no specific platform is required* Experience working in a fast-paced, remote, or cross-functional team is a plus* Technical/Computer Skills:* Comfortable learning and navigating multiple SaaS platforms* Basic understanding of how CRM or AMS systems are configured and connected* Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)* Familiarity with ticketing or task tracking tools is a plus**Other Skills:*** Strong attention to detail and ability to follow defined processes consistently* Organized and self-directed, with the ability to manage recurring work across multiple systems* Clear communicator who works well in a remote, cross-functional environment* Eagerness to learn and grow within a fast-moving software company* Comfortable managing a steady, high-volume workload with a recurring cadence# **About Us**Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.# **Why Work Here?**At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick LeaveInclusive and Welcoming EnvironmentPurpose-Driven CultureWork-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.