Solutions Consultant / Senior Solutions Consultant (HOH Fellowship Opportunity)

Salesforce; Metro Manila; On-site; PHP 7,500,000 - 9,375,000; Full time

Job summary

Salesforce Professional Services is seeking a Senior Solution Consultant to join our Missionforce Delivery team in shaping and delivering mission-aligned Salesforce solutions for Defense and National Security clients.

The role requires leading platform configuration, process mapping, requirements validation, and cross-functional collaboration with customer product owners, technical resources, and internal teams.

Qualifications

• 3+ years of relevant experience in enterprise consulting
• Security clearance: Active Secret, TS or TS/SCI (a must)
• U.S. citizen (no dual citizenship) who can complete a Moderate Public Trust background check
• Experience with Salesforce platform implementation across full delivery lifecycle
• Strong presentation skills and ability to articulate a POV to diverse stakeholders
• Excellent written and verbal communication; adept at creating client-ready materials
• Able to analyze, design, and optimize business processes via technology
• Ability to work through complexity and ambiguity; proactive risk management
• Travel ~25% based on client requirements

Responsibilities

• Translate complex mission requirements into actionable Salesforce solutions for Defense and National Security clients
• Guide and contribute to internal initiatives to grow the consulting practice
• Advise on deployment of emerging technologies, including AI capabilities
• Collaborate across Delivery Managers, Solution Architects, and clients to design mission-aligned tech solutions
• Identify risks and drive issues to resolution while managing client expectations
• Review artifacts to keep projects on track and ensure extensibility of solutions
• Support lifecycle delivery and articulate strategies for enabling technologies on the Salesforce Platform

Skills

Presentation skills

Communication

Analytical thinking

Problem solving

Learning mindset

Written and verbal communication

Collaboration

Travel willingness

Education

Degree or equivalent

Tools

Salesforce

AI tools

Job description

Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.

Salesforce Professional Services is hiring a Senior Solution Consultant to join our Missionforce Delivery team. This role supports complex workstreams for strategic customers in the Defense and National Security space, partnering closely with stakeholders to translate mission priorities into scalable, secure Salesforce solutions.

The Solution Consultant / Senior Solution Consultant serves as a key point of contact for solution design and delivery execution — shaping and maintaining the final-state vision across process design, platform configuration, requirements prioritization, and sprint delivery. They navigate ambiguity, identify risks, and drive alignment across customer and internal delivery teams.

In this role, they lead platform configuration activities, facilitate process mapping, validate requirements, analyze business needs, and partner with customer product owners, business process owners, technical resources, and internal delivery teams to craft comprehensive, mission-aligned solutions. You will apply sound judgment to assess data quality, validate sources, and responsibly evaluate AI-generated outputs to mitigate bias, improve accuracy, and ensure reliable delivery outcomes.

This role requires a strong learning mindset, intellectual curiosity, and the ability to adapt in a dynamic, mission-focused environment. Solution Consultants and Senior Solution Consultants proactively adopt new ways of working — including the responsible use of AI where applicable — while maintaining accountability and ethical judgement for outcomes.

YOUR IMPACT:

• Serve as a trusted advisor to Defense and National Security clients, translating complex mission requirements into actionable Salesforce solutions
• Participate as an active contributor to internal initiatives, growing the consulting practice and advancing the community's knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying emerging technologies — including Agentforce and AI-powered capabilities — that drive measurable business and mission value
• Work collaboratively across delivery teams with strong communication skills; bring creative, prescriptive thinking across all levels of a client organization
• Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations and negotiate solutions to complex problems with both customer stakeholders and third-party partners
• Review and correct key artifacts to keep projects on track, and ensure solutions are extendable and maintainable going forward
• Work closely with Delivery Managers, Solution Architects, and Technical Architects — and directly with clients — to design technology solutions that meet mission needs
• Contribute to program vision and case creation; monitor and deliver program elements across the lifecycle while articulating strategies for enabling technologies including the Salesforce Platform

MINIMUM REQUIREMENTS:

• 3+ years of relevant experience, including enterprise consulting experience in a mid- to large-sized organization in positions of growing responsibility
• Security clearance: Active Secret, TS or TS/SCI (a must)
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
• Demonstrated experience with Salesforce platform implementation across the full delivery lifecycle
• Strong presentation skills; able to clearly articulate a point of view to diverse stakeholders including government clients
• Meticulous with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong written and verbal communication skills; able to effectively develop materials that are appropriate for the audience
• A skilled listener with the ability to connect with people across diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative problem-solver who can work through complexity and ambiguity
• Travel is an integral part of this role; approximately 25%, based on individual customer requirements

PREFERRED REQUIREMENTS:

• Metro DC located
• Relevant Salesforce certifications strongly recommended (e.g., Administrator, Service Cloud, Experience Cloud, Platform App Builder)
• Degree or equivalent relevant experience; experience will be evaluated based on core competencies (extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Demonstrated results translating business user stories into technical requirements documents
• Confirmed results leading customer and/or partner success
• Knowledge of Agile methodology and experience in Agile delivery environments
• Hands-on knowledge of AI tools and the ability to apply them for strategic impact across planning, delivery, and customer engagements
• Agentblazer Legend status/Agentforce Specialist certification or demonstrated experience designing and delivering Agentforce solutions