AI-Powered CCaaS Engineer: Genesys Cloud & API Pro

Probe Contact Solutions Australia Pty Ltd; Philippines; Sur place; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Probe Group in Manila is seeking a hands-on Digital Experience Engineer to serve as the technical engine for building and integrating client-facing CX platforms across Genesys Cloud, Amazon Connect, and AI ecosystems. You will translate solution blueprints into clean code, develop webhooks and REST APIs, and lead platform optimization while delivering rapid AI-powered solutions for diverse clients.

You’ll collaborate with Digital Architects, run optimization reviews, and turn R&D ideas into

Qualifications

• 2-3+ years of hands-on experience in CCaaS or CRM platforms (or related engineering roles).
• Strong Genesys Cloud capability with Amazon Connect as a plus.
• Ability to build and troubleshoot REST APIs, JSON data flows, and CRM integrations.
• Experience turning architectures into reliable configurations; Python scripting is a bonus.

Responsabilités

• Develop, configure, and deploy omni-channel CX workflows and microservices via webhooks and REST APIs.
• Escalate and resolve complex integration issues; perform root-cause analysis and refactor configurations.
• Collaborate with clients and Digital Architects on platform success programs and optimization reviews.
• Prototype and deliver AI-powered solutions using tools like Cursor, Claude, and Gemini.

Connaissances

CCaaS & cloud platform

Genesys Cloud

APIs & webhooks

REST APIs

CRM integrations

Python scripting

AI tooling curiosity

Outils

Genesys Cloud

Amazon Connect

Cursor

Claude

Gemini

Convai Oration

Upland Panviva

livepro

Symtrain

REST APIs

Description du poste

Probe Group in Manila is seeking a hands-on Digital Experience Engineer to serve as the technical engine for building and integrating client-facing CX platforms across Genesys Cloud, Amazon Connect, and AI ecosystems. You will translate solution blueprints into clean code, develop webhooks and REST APIs, and lead platform optimization while delivering rapid AI-powered solutions for diverse clients.

You’ll collaborate with Digital Architects, run optimization reviews, and turn R&D ideas into