Software Technical Analyst

Company 81 - Manulife Data Services Inc.; Manila; Hybrid; PHP 60,000 - 80,000; Full time

Job summary

Manulife Data Services is seeking a Software Technical Analyst for its Asia Retirement team. The ideal candidate will provide Level 2 application support, engage in business requirement gathering, and utilize Agile methodologies. This role offers an opportunity to work in a collaborative environment, addressing complex challenges while contributing to innovative solutions in the financial services sector.

Benefits

Competitive salary and benefits packages

Professional development opportunities

Flexible work policies

Qualifications

• Minimum 2 years experience in Level 2 system support.
• Experience with relational database structures.
• Excellent English communication skills.

Responsibilities

• Work with upstream and downstream systems to troubleshoot data processing issues.
• Investigate SQL procedures and perform analysis for enhancements.
• Track and resolve data exceptions daily.

Skills

Multitasking

Communication

Problem-solving

Creativity

Action-oriented

Education

Degree in Computer Science or equivalent

Job description

Software Technical Analyst – Asia Retirement

Global Solutions Delivery – Systems & Platform Services, Wealth & Asset Management Technology, Asia

The opportunity

Manulife / John Hancock is an innovative global financial services company with offices throughout North America, Asia and Europe. We have a strong history, welcoming our first customers in 1887, and since then have consistently focused on providing customers with strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our GWAM (Global Wealth Asset Management) Technology Team develops innovative solutions to complex business problems that add value to our business and for our customers. Using the latest processes & technology, and helmed by a technology-obsessed leadership team, we create and deliver leading-edge systems, products and services that propel our business forward.

This position is for a Business Systems Analyst in the L2 Application System Support Team. The successful applicant will be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards. The candidate will need to have a breadth and depth of experience that will allow her / him to devise and support solutions that integrate appropriately within the organization and its application frameworks.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

• Minimum 2 years working experience supporting systems at Level 2 (support)
• Experience with relational database structures and methodologies
• Proven ability to multitask both independently and within a team
• Excellent English communication (both written and oral)
• Applicable degree or Designation in Computer Science or equivalent experience
• Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation
• Experience in financial industry
• Action oriented, creative and proactive thinker
• Willing to work 9am to 6pm PHT but should be willing to cover for team mates who is on a 4pm to 1am PHT shift if needed.

On the job you will :

• Work with upstream and downstream systems to debug or trouble shoot data processing issues
• Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements
• Tracking and resolving a high number of exceptions on a day to day basis as operations support
• Using Agile methodologies to track work and enhancements in JIRA.
• Coordinate development efforts with the development team for major enhancements
• Coordinate code deployments with various teams and ensure audit standards are met
• Help shape the future of technology within our group by moving to cloud based solutions.
• Remain current on standards, technologies, approaches and methodologies
• Consistently apply the concept of continuous improvement

Learn more about opportunities with us at jobs.manulife.com

• This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid