Software Configuration Coordinator

Ernst & Young Advisory Services Sdn Bhd; Taguig; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

EY is seeking a Software Configuration Coordinator to govern software changes and releases across the enterprise. The role partners with development, Basis, testing, and release teams to ensure controlled, compliant, and timely deployments.

Experience with SAP Solution Manager (ChaRM, STMS) and ITIL change management is required. Strong communication and cross-functional leadership across global teams are essential.

Qualifications

• Strong SDLC knowledge and experience in software changes.
• Hands-on experience with SAP Solution Manager and STMS.
• Experience with ITIL Change and Release Management and with ServiceNow.
• Ability to lead cross-functional, multi-location teams.

Responsibilities

• Plan, coordinate, and govern software releases and transport movements across the SAP landscape.
• Manage end-to-end Change Request Management activities.
• Review, analyze, and remediate transport conflicts prior to production promotions.
• Ensure adherence to release, change, and transport management processes.
• Coordinate with global teams to align on release readiness.
• Monitor dependencies across SAP modules to mitigate risk.
• Maintain solution and release documentation.
• Support governance forums with release status and impact analysis.
• Enforce process compliance while enabling timely delivery of business changes.

Skills

SDLC knowledge

Leadership

Analytical thinking

Cross-functional collaboration

Communications

Multi-location coordination

English proficiency

Tools

SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation)

SAP Transport Management System (STMS)

ServiceNow

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: Software Configuration Coordinator Rank: Supervising Associate Function: Core Business Services (CBS) Scope: Global / Cross Border Sub Function: Mercury Support Team (MST) Reports To: Software Configuration Manager

Role Overview

The Software Configuration Coordinator is accountable for planning, coordinating, and governing software changes and releases across the enterprise landscape. This role ensures changes are promoted in a controlled, compliant, and risk-aware manner by partnering with development, Basis, enhancement, testing, and release teams. This position is highly process-driven and requires experience with SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation) and SAP Transport Management System (STMS). The role is critical to maintaining system stability and enabling timely, high-quality releases.

Key Responsibilities

• Plan, coordinate, and govern software releases and transport movements across the SAP landscape
• Manage and oversee end-to-end Change Request Management (ChaRM) activities
• Review, analyze, and remediate transport conflicts and retrofit issues prior to production promotions
• Ensure adherence to release, change, and transport management processes
• Coordinate with global, cross functional teams (Basis, Development, Testing, Business) to align on release readiness
• Monitor dependencies and interrelationships among SAP modules to mitigate risk
• Maintain accurate and up to date solution and release documentation
• Support governance forums by providing release status, risk assessments, and impact analysis
• Enforce process compliance while enabling timely delivery of business changes

Required Skills & Experience

• Strong understanding of the Software Development Life Cycle (SDLC)
• Hands on experience with:
  • SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation)
  • SAP Transport Management System (STMS)
• Experience with IT Service Management tools (e.g., ServiceNow)
• Knowledge of ITIL Service, Change, and Release Management practices
• Ability to lead and influence cross functional, multi location teams
• Strong analytical, problem solving, and decision making skills
• Able to manage multiple parallel releases and priorities with clear communication and effective organization
• Proficiency in English business language required

Behavioral & Professional Competencies

• Detail- and quality-focused, with a consistent approach to following and improving processes
• Works effectively with distributed teams, including coordinating work across time zones and knowing when to escal**e** risks
• Excellent stakeholder communication and relationship building skills
• Adapts to changing priorities by re-planning work, communicating trade-offs, and maintaining delivery quality
• Standard working hours are 8:00 a.m. to 5:00 p.m. EST, with flexibility required to work outside these hours based on business needs.

Why This Role is Critical

The Software Configuration Coordinator plays a key governance role in ensuring:

• System stability during frequent releases
• Timely promotion of critical fixes and enhancements
• Reduced release risk through structured, repeatable processes

Not filling this role can result in release bottlenecks, higher defect leakage, increased operational risk, and over reliance on existing staff.

Inclusive hiring note: We welcome applications from candidates with a wide range of backgrounds and experiences. If you need accommodation or adjustment during the recruitment process, please let us know.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.