Social Media Officer

Sheraton Hotels & Resorts; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading hotel chain in Cebu City is seeking a candidate to promote brand awareness and support media relations. Responsibilities include updating the property website, preparing materials for promotional events, and ensuring excellent guest service. The ideal candidate holds a Bachelor's degree and has at least 1 year of related experience. This role emphasizes teamwork and clear communication.

Qualifications

• At least 1 year of related work experience.
• Clear and professional language skills for communication.
• Ability to develop and maintain positive working relationships.

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Make updates to property website and prepare promotional materials.
• Coordinate on-property visits from media and support outreach efforts.

Skills

Guest service

Communication

Problem-solving

Teamwork

Education

Bachelor's degree from accredited university

Job description

Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.

Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community.

Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.

Responsibilities

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Preferred Qualifications

• Education: Bachelor's degree from accredited university or college.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.