Social Media Manager

Ascenders Business Solutions; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic outsourcing firm in the Philippines is seeking a Social Media Manager to manage key accounts and build strong client relationships. The ideal candidate will focus on customer satisfaction, analyze market trends, and participate in marketing strategies. This entry-level position offers a full-time role in Marketing, Public Relations, and Advertising, ideal for candidates passionate about growing in a client-centric environment.

Qualifications

• Experience in managing or operating social media apps or related platforms is a plus.
• Strong interpersonal skills to maintain client relationships.
• Ability to analyze market trends and client feedback.

Responsibilities

• Manage key accounts on a daily basis.
• Build and maintain long-term client relationships.
• Prepare reports to track key account sales performance.
• Participate in the development of marketing and sales strategies.

Skills

Strong communication skills

Negotiation skills

Customer-centric mindset

Experience with social media apps

Job description

Social Media Manager

Join to apply for the Social Media Manager role at Ascenders Business Solutions.

We are looking to hire two passionate and experienced Key Account Managers to join our team, focusing on managing and growing key accounts in the Philippine market. As a Key Account Manager, you will build and maintain strong relationships with key clients, drive business growth in the local market, and ensure high levels of customer satisfaction and long‑term partnerships. You will work closely with management and clients to develop and execute strategic plans that help our clients achieve their objectives while driving sustainable revenue for the company.

Responsibilities

• Manage key accounts on a daily basis, ensuring timely responses to client needs and resolving issues effectively.
• Build and maintain strong, long‑term relationships with existing clients through regular visits and communication.
• Understand client requirements in-depth and offer tailored solutions to ensure customer satisfaction and meet sales targets.
• Analyze market trends, competitive landscape, and client feedback to provide business improvement suggestions.
• Coordinate internal resources to ensure smooth execution of projects and resolve any client concerns or challenges.
• Negotiate contracts and pricing adjustments to maximize company profitability.
• Prepare regular reports to track key account sales performance and provide recommendations for improvement.
• Participate in the development of marketing and sales strategies to drive new client acquisition.
• With experience in managing or operating social media apps or related live streaming/voice chat/1v1/gaming app is a plus (e.g., live, sugo, voyasiyachametpopup).
• Customer‑centric mindset, capable of offering innovative solutions to meet client needs.
• Strong communication and negotiation skills, with the ability to build and maintain relationships at all levels of client organization.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Advertising

Industries

• Outsourcing and Offshoring Consulting and Telephone Call Centers