SOC L2 Incident Responder

Trends Group; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Trends Group in the Philippines is seeking a Security Operations professional to triage incidents, resolve requests, and maintain system availability according to SLA commitments.

You will analyze SIEM/SOAR alerts, prepare RCA reports, and collaborate with cross-functional teams to close gaps and enhance security operations.

The ideal candidate has 1–2 years in security operations and holds relevant ITSM or cybersecurity certifications, with a Bachelor's degree in a related field.

Qualifications

• 1–2 years of experience in Security Operations or incident response.
• Graduate degree in IT-related field is not required beyond the stated Bachelor's degree.

Responsibilities

• Complete assigned tasks in line with established processes and escalation procedures while ensuring SLA compliance and system availability.
• Triage and resolve incidents, process service requests, analyze SIEM/SOAR alerts, and prepare RCA reports following defined playbooks.
• Collaborate with cross-functional teams, identify process gaps, and contribute to continuous service improvement initiatives.
• Manage client access and IT assets, report high-risk or non-compliant items, and maintain proper documentation.

Education

Bachelor's degree in IT, Computer Science, Engineering, or related field

Tools

eCIR

ECIH

GCIH

CySA+

CSIH

Job description

DUTIES AND RESPONSIBILITIES

• Complete assigned tasks in line with established processes and escalation procedures while ensuring SLA compliance and system availability.
• Triage and resolve incidents, process service requests, analyze SIEM/SOAR alerts, and prepare RCA reports following defined playbooks.
• Collaborate with cross-functional teams, identify process gaps, and contribute to continuous service improvement initiatives.
• Manage client access and IT assets, report high-risk or non-compliant items, and maintain proper documentation.

QUALIFICATIONS

Education

• Graduate of Bachelor's degree in IT, Computer Science, Engineering, or related field.

Experience:

• 1-2 years of experience in Security Operations or incident response
• Relevant ITSM or cybersecurity certifications (e.g., eCIR, ECIH, GCIH, CySA+, CSIH)