SMS Compliance & Onboarding Specialist

Sinch; Taguig; Remoto; PHP 900.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Remote work arrangements

Training & mentorship

Career progression

Descrizione del lavoro

Sinch is seeking an Implementation Analyst for Messaging Compliance (10DLC & Toll-Free) to oversee end-to-end onboarding, compliance vetting, and activation of SMS services across Sinch brands.

You will ensure customer applications meet carrier, regulatory, and internal policies, handle escalations, and manage post-approval lifecycle activities, including provisioning and number management.

Competenze

• Experience in messaging compliance, SMS onboarding, SaaS operations, or similar regulated environments.
• Familiarity with carrier registration systems such as The Campaign Registry (TCR) and Toll-Free verification workflows.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple concurrent operational workflows under strict compliance requirements.
• Experience in customer-facing escalation and remediation processes.

Mansioni

• Perform end-to-end review of new customer applications for 10DLC and Toll-Free messaging enablement.
• Submit approved 10DLC brands and campaigns to The Campaign Registry (TCR).
• Provide compliance-oriented guidance to customers to align use cases with regulations.
• Open and manage technical support tickets for provisioning, number activation, and messaging failures.
• Execute text-enable and number import workflows after approval and manage throughput requests.
• Monitor and enforce adherence to SMS policies and carrier regulations.
• Respond to internal/external requests via Slack and support cross-brand vetting as required.
• Coordinate remediation workflows when submissions are rejected and maintain documentation.

Conoscenze

Regulatory compliance

SMS onboarding

SaaS operations

Cross-functional coordination

Descrizione del lavoro

Sinch is seeking an Implementation Analyst for Messaging Compliance (10DLC & Toll-Free) to oversee end-to-end onboarding, compliance vetting, and activation of SMS services across Sinch brands.

You will ensure customer applications meet carrier, regulatory, and internal policies, handle escalations, and manage post-approval lifecycle activities, including provisioning and number management.