Shift Operations Lead: Service Excellence & P&L

Max's Group Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

Max's Group Inc. located in Makati is looking for a manager to oversee shift operations. Responsibilities include achieving shift targets, managing P&L, and providing exceptional customer service while addressing complaints.

The ideal candidate holds a Bachelor's Degree in Hotel and Restaurant Management or a related field, has at least 1 year of experience, and possesses skills in Microsoft software. This role is pivotal to ensure operational efficiencies and team motivation.

Qualifications

• Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses.
• At least 1 year of experience in a managerial role.
• Proficiency in Microsoft software and register systems.

Responsibilities

• Manage shift operations and achieve targets.
• Accountable for specific P&L line items.
• Engage with customers and handle complaints.
• Ensure operational efficiencies in food production and safety.
• Communicate shift targets and motivate team members.

Skills

Customer service

Team leadership

Operational efficiency

Cost management

Education

Bachelor's Degree in Hotel and Restaurant Management or Business Management

Tools

Microsoft software

Register systems

Job description

Max's Group Inc. located in Makati is looking for a manager to oversee shift operations. Responsibilities include achieving shift targets, managing P&L, and providing exceptional customer service while addressing complaints.

The ideal candidate holds a Bachelor's Degree in Hotel and Restaurant Management or a related field, has at least 1 year of experience, and possesses skills in Microsoft software. This role is pivotal to ensure operational efficiencies and team motivation.