Shift Manager - Makati Avenue

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to oversee opening, mid, and closing shifts, ensuring QSCH standards and a seamless guest experience in Metro Manila.

You will lead a restaurant team, maintain cleanliness, resolve guest concerns, and drive local marketing initiatives to increase visits and loyalty. Prior F&B supervisory experience is preferred.

Qualifications

• Bachelor's/College degree in relevant fields required.
• Preferably with related experience as Shift Manager/Store Supervisor.
• Experience in various restaurant operations facets is preferred.

Responsibilities

• Oversee opening/mid shift procedures ensuring QSCH Restaurant Checklist (QRC) is followed and store is ready for the shift.
• Lead the floor during peak hours to deliver excellent service and hospitality to guests.
• Maintain cleanliness and organization of dining area, restrooms, kitchen, prep areas and exterior as applicable; ensure equipment is in good working condition.
• Engage guests to provide a unique and memorable dining experience; meet and exceed serving time and product quality standards.
• Professionally resolve guests’ concerns or complaints in a timely manner; ensure high guest satisfaction.
• Manage closing shift procedures including timely closing line/store checks to prep for next day’s operation.
• Lead the restaurant during shifts to maintain excellent operations and a positive work environment.
• Foster a constructive work culture that empowers team members and builds positive relationships.
• Implement local restaurant marketing programs to drive trials and repeat business and develop loyalty among guests.
• Develop programs to encourage guests to bring friends/family to the restaurant.

Education

Bachelor's/College Degree

Job description

As a Shift Manager,you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests’ concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.
• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Devise and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets.