Shift Manager - Mabalacat, Pampanga

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Pampanga; On-site; PHP 201,000 - 312,000; Full time

Job summary

Shakey’s Philippines (Shakey’s Pizza Asia Ventures, Inc.) is seeking a Shift Manager to lead daily store operations and ensure top service quality. The role covers opening, peak-hour service, and closing procedures to keep the team prepared for the next day.

The candidate should have a Bachelor’s degree related to F&B/management and experience in various restaurant operations, ensuring a positive dining experience for guests.

Qualifications

• Bachelor’s degree in F&B Services Management or related field.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services.
• Experience in various restaurant operations facets.

Responsibilities

• Manage opening/mid shift procedures and ensure QSCH checklist execution.
• Lead floor during peak hours to deliver excellent service and hospitality.
• Maintain cleanliness and organization of dining area, restrooms, kitchen and prep areas.
• Engage guests to ensure a unique and memorable dining experience and quality standards.
• Resolve guests’ concerns or complaints promptly and professionally.
• Manage closing shift procedures and store readiness for the next day.
• Lead the restaurant during shifts to maintain excellent operations.
• Nurture a positive, engaging work environment for the team.

Skills

Leadership

Customer service

People management

Operations management

Restaurant operations

Education

Bachelor’s degree in F&B Services Management or related

Job description

As a Shift Manager,you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests’ concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.

Sales Building

• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Devise and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets.