Servicing Travel Advisor IV, APAC After Hours

Hammerjack Pty Ltd; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Hammerjack Pty Ltd's Chase Travel team is seeking a Corporate Servicing Travel Advisor IV in Manila. You will deliver outstanding service, book travel, resolve issues, and liaise with vendors to meet client expectations.

The role requires at least 3 years of Corporate Travel and Sabre GDS experience, plus strong conflict management, CRM skills, and the ability to engage high-profile clients while leveraging travel technology tools.

Qualifications

• 3+ years in Corporate Travel with Sabre GDS experience.
• Proven ability to coordinate travel bookings to client specifications.
• Strong understanding of travel technology tools and vendor liaison.

Responsibilities

• Coordinate and fulfill travel bookings for clients to align with preferences and standards.
• Utilize travel management technology tools to optimize the process from booking to itinerary.
• Resolve complex travel issues promptly using conflict management and CRM skills.
• Analyze travel logistics and client feedback to identify improvements.
• Maintain relationships with vendors and negotiate to meet client expectations.
• Engage with high-profile and VIP clients effectively and professionally.

Skills

Conflict management

Customer relationship management

Attention to detail

Analytical thinking

VIP client communication

Tools

Sabre GDS

Travel management software

Job description

Job Description :

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.

As a Corporate Servicing Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded

• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

  Required qualifications, capabilities, and skills

• Must have at least 3 years of Corporate Travel & GDS (Sabre) experience
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.