Servicenow Technical Consultant

Buscojobs; Oriental Mindoro; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading global technology company is seeking a Senior ServiceNow Technical Consultant to lead ServiceNow implementations and mentor junior consultants. This permanent, work-from-home role offers an opportunity to make an impact across various ITSM workflows. Requirements include a degree in Computer Science or IT, ServiceNow CSA and CIS-ITSM certifications, and strong consulting skills. You'll act as a trusted advisor and enhance customer success through effective technical delivery.

Qualifications

• ServiceNow CSA certification is mandatory.
• Proven hands-on experience in ServiceNow ITSM delivery/support.
• Experience across multiple ServiceNow releases, ideally Orlando to current.

Responsibilities

• Lead and deliver ServiceNow implementations across ITSM.
• Act as a trusted advisor to customers.
• Mentor and guide junior consultants.

Skills

Stakeholder management

Communication

Consulting skills

Education

Degree in Computer Science, IT, or equivalent experience

Tools

ServiceNow

ITSM

Job description

Sr. ServiceNow Technical Consultant

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking a Senior ServiceNow Consultant to join our Customer Advisory & Support Excellence (CASE) team. This role is focused on delivering high-quality ServiceNow solutions across ITSM and at least one enterprise workflow (HAM/SAM, SPM, or HRSD).

You'll lead customer engagements, provide expert technical guidance, and ensure successful delivery and adoption of ServiceNow capabilities. As a senior consultant, you'll also mentor colleagues, contribute to practice growth, and help customers maximize their investment in the platform.

This is a permanent, work-from-home role (with onsite presence 1–2 times per month).

Responsibilities and Accountabilities

• Lead and deliver ServiceNow implementations and enhancements across ITSM and enterprise workflows (HAM/SAM, SPM, HRSD).
• Act as a trusted advisor to customers, aligning technical delivery with business value realization.
• Proactively identify opportunities for platform adoption and additional value streams.
• Ensure all delivery is aligned with Fujitsu's CASE methodology, governance, and customer success outcomes.
• Stay current on the ServiceNow roadmap and contribute to innovation within Fujitsu's ServiceNow practice.
• Mentor and guide junior consultants to build overall team capability.

Requirements

Must-Have Qualifications and Experience:

• Degree in Computer Science, IT, or equivalent practical experience.
• ServiceNow CSA certification (mandatory).
• ServiceNow CIS-ITSM certification (mandatory).
• Proven hands-on experience in ServiceNow ITSM delivery/support (Incident, Change, Problem, Request).
• Practical expertise in at least one enterprise workflow: HAM/SAM (Hardware & Software Asset Management), SPM (Strategic Portfolio Management) OR HRSD (Human Resources Service Delivery)
• Experience across multiple ServiceNow releases, ideally Orlando to current.
• Strong stakeholder management, communication, and consulting skills.

Nice-to-Have Qualifications and Experience:

• Additional ServiceNow certifications (HAM/SAM, SPM, HRSD, Discovery, IntegrationHub).
• 5+ years of ServiceNow consulting experience in customer-facing roles.
• Familiarity with both Waterfall and Agile delivery methodologies.
• Experience leading workshops, training sessions, or sales/pre-sales engagements.