ServiceNow Architect

Avensys Consulting; Manila; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Avensys Consulting Pte Ltd is seeking a skilled ServiceNow Architect for a contract role (6 to 12 months) in the Manila area. The candidate should have 8+ years in IT with 5+ years as a ServiceNow Architect, deep CMDB knowledge, ITIL processes, and experience with Agile, DevOps, CI/CD and integrations.

Preferred qualifications include CSA certification and cloud experience (AWS, Azure, GCP). You will define platform architecture, lead design, and drive governance and best practices across ITSM,

Qualifications

• 8+ years in IT with 5+ years as a ServiceNow Architect.
• Deep expertise in CMDB architecture, data models, service mapping and CI relationships.
• Strong knowledge of ITIL processes and enterprise service management.
• Experience with Agile delivery, DevOps, CI/CD and automated deployments.

Responsibilities

• Define the overall ServiceNow platform architecture, roadmap and governance.
• Lead architectural design for new modules, applications and integrations.
• Ensure alignment with enterprise architecture, security and compliance standards.
• Recommend platform optimization, upgrades and consolidation opportunities.

Skills

ServiceNow Architect

CMDB architecture

ITIL processes

Integration design

Automation

DevOps

REST/SOAP integrations

Tools

REST

SOAP

Integration Hub

MID Server

Flow Designer

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a ServiceNow Architect. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Experience: 8+ years

Type : Contract, 6 to 12 months, extendable

Required Skills

• 10+ years in IT, with 5+ years as a ServiceNow Architect.
• Deep expertise in multiple modules such as:
• In-depth understanding of CMDB architecture, data models, service mapping, and CI relationships.
• Strong knowledge of ITIL processes and enterprise service management.
• Experience with Agile delivery, DevOps, CI/CD, and automated deployments.
• Ability to create high-level and detailed architectural diagrams and documentation.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) — Required
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) — Highly preferred
• Experience with cloud environments (AWS, Azure, GCP)

Key Responsibilities

Platform Architecture & Strategy

• Define the overall ServiceNow platform architecture, roadmap, and governance model.
• Lead architectural design for new modules, applications, and integrations.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Recommend platform optimization, upgrades, and consolidation opportunities.

Solution Design & Technical Leadership

• Provide technical leadership for ITSM, ITOM, HRSD, ITAM, CSM, CMDB, or other ServiceNow product suites.
• Design end-to-end solutions including workflows, data models, UI, integrations, and automation.
• Lead requirements workshops and translate business needs into robust technical designs.
• Review and approve technical deliverables, integration patterns, and coding standards.

Integration & Automation

• Architect integrations using REST, SOAP, Integration Hub, MID Server, and 3rd-party connectors.
• Ensure high-quality, scalable, and secure integration frameworks.
• Drive automation across processes using Flow Designer, orchestration, and scripting.

Governance & Best Practices

• Establish and enforce ServiceNow governance, standards, and best practices.
• Oversee configuration management, update sets, DevOps processes, and release management.
• Ensure platform performance, stability, and security are maintained.

Team & Stakeholder Management

• Guide and mentor development teams (developers, admins, functional consultants).
• Work with PMs, business analysts, and product owners to define and prioritize backlog.
• Communicate architectural decisions clearly to technical and non-technical stakeholders.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

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