Service Technician

Sourcefit; Quezon City; Remote; PHP 100,000 - 400,000; Full time

Job summary

A technology services company is seeking a Service Technician to provide technology support for clients. This role involves troubleshooting, diagnosing, and resolving client service requests related to hardware and software. The ideal candidate will have technical knowledge for effective installations and repairs, and strong client communication skills. This position offers remote work with a schedule from 8 PM to 5 AM PH Time, following US holidays.

Qualifications

• In depth, technical knowledge and hands-on troubleshooting experience.
• Ability to read and understand technical manuals and documentation.
• Working knowledge of current network protocols and operating systems.

Responsibilities

• Provide PC/Endpoint device service-level support.
• Diagnose, troubleshoot, and perform repairs to hardware or software.
• Ensure high client satisfaction ratings for service request resolution.

Skills

Technical troubleshooting

Client communication

Installation and repair

Device management

Tools

Microsoft Services

Intune

Job description

Position Summary

The Service Technician and senior are responsible for ensuring seamless technology support for our clients. This position involves troubleshooting, diagnosing, and resolving client service requests that support the client’s hardware and software systems. We value ingenuity, excellence, and humanity, and we are committed to maximizing our clients’ technology investments.

Job Details

Work from Home

Monday to Friday | 8 AM – 5 PM EST (8 PM - 5 AM PH Time)

Following US Holidays

Responsibilities

• Operational Management
  • Working with end users to identify and deliver PC/Endpoint device service-level support.
  • Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote.
  • Accurately documenting instances of hardware failure, repair, installation, and removal.
• Drive Customer Success
  • Receive high client satisfaction ratings for professional communication and success of service request ticket resolution.
  • Ensure the client’s IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service.
  • Provide training and support to end users and staff on computer operation and other issues.
  • Communicate effectively with clients to understand their technical requirements and provide appropriate solutions.

Qualifications

• In depth, technical knowledge and hands-on troubleshooting experience.
• Working knowledge of current network protocols, operating systems, and standards.
• Ability to read and understand technical manuals, procedural documentation, and software & hardware use guides.
• Working knowledge of device management through tools such as Microsoft Services and Intune.
• Working knowledge of DNS, DHCP, and TCP/IP addressing