Service Support Specialist

Evolution Gaming Limited; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading gaming company in Cebu City seeks a dedicated individual to ensure seamless operations of gaming tables and manage real-time incidents. Ideal candidates possess a Bachelor's degree in IT or related fields, strong analytical abilities, and excellent English communication skills. Flexibility to work shifts, including weekends, is essential. This role promises a dynamic work environment with opportunities for growth.

Qualifications

• Quick thinking and attention to detail required.
• Strong analytical skills and ability to multi-task essential.
• Ability to work under pressure and make decisions in stressful situations.

Responsibilities

• Ensure all tables operate without interruptions.
• Handle real-time gaming floor incidents involving hardware and software.
• Fix game irregularities and prepare shift reports for management.

Skills

Quick thinking

Attention to detail

Analytical skills

Ability to work under pressure

Good English skills

Education

Bachelor degree in IT or related courses

Tools

Microsoft Office

Job description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.

Qualifications

• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.
• High amount of game knowledge will be considered as an advantage.
• Must be able to work shifts (Morning, Afternoon, Night) in a flexible schedule including weekends and public holidays.
• Bachelor degree in IT or any related courses.