Service Reliability Engineer

Amadeus; Manila; Híbrido; PHP 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Onsite 2–3 days per week

Descripción de la vacante

Amadeus seeks a junior Service Reliability Engineer in Taguig, Manila, to support batch operations and cloud platform reliability. The role covers monitoring, automation, incident handling, and onboarding new services within a CPF-like environment.

It aligns with APAC time zones and involves rotating shifts, with 2-3 days onsite in Taguig. The ideal candidate has a CS/engineering background and 2–3 years in similar roles, plus familiarity with Linux, scripting, and DevOps practices.

Formación

• Bachelor's degree or equivalent practical experience in computer science or related field.
• 2-3 years in a similar SRE role, exposure to travel/airline domains is a plus.
• Experience with batch operations and cloud platforms such as CPF-like environments.

Responsabilidades

• Monitor and run batch jobs to ensure timely data processing.
• Develop and improve monitoring and observability for critical services.
• Handle incidents with triage and recovery procedures.
• Automate repetitive tasks and improve standard operating procedures.
• Onboard new services to CPF and ensure readiness and escalation paths.

Conocimientos

Bash

Python

Ansible

Terraform

Linux

Kubernetes

OpenShift

Grafana

Prometheus

Splunk

CI/CD

GitOps

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Control-M

BMC

SFTP

Descripción del empleo

Service Reliability Engineer# Careers## Service Reliability EngineerApply: Hybrid: Taguig, Metro Manila: Full time: Posted Today: End Date: November 12, 2026 (20 days left to apply): R37884**Job Title**Service Reliability Engineer **Purpose of the role:** We are looking for a junior level Site Reliability Engineer (SRE) who is eager to learn and contribute to building reliable, scalable, and automated systems.This position covers two main areas:* Batch Operations: Monitor and support batch processing systems to ensure accurate and timely data processing across Amadeus products and environments.* Cloud Platform Operations: Support the creation of a dependable and automated Amadeus Cloud Platform.This position generally aligns with the APAC time zone and may include participation in rotating shifts. **In this job you wil****l:** Batch Operations:* Run and monitor scheduled batch jobs, ensuring timely and accurate completion.* Collaborate to identify and resolve system performance issues.* Maintain clear documentation and operational logs.* Coordinate dependencies across teams and systems.* Automate repetitive tasks using scripting and configuration tools such as Bash, Python, Ansible, or Terraform.* undefined Cloud Platform Operations: Monitoring & Observability* Monitor critical platform services and operational flows.* Develop and improve functional and technical monitoring.* Identify meaningful signals and help reduce monitoring gaps and noise.* Contribute to proactive detection before service disruption becomes visible to users. Incident & Problem Management* Perform first-line investigation and triage.* Coordinate recovery with Engineering, SRE and component owners.* Execute documented recovery procedures where applicable.* Support incident management, root-cause follow-up and actions aimed at preventing recurrence. Automation & Operational Excellence* Automate repetitive operational and recovery activities.* Contribute to standardized workflows, onboarding processes and self-service capabilities.* Help evolve operations toward automated detection, correlation, triage and recovery. Service Onboarding & Readiness* Work with component teams to onboard new services into CPF.* Assess monitoring, access, operational scenarios, escalation paths and recovery capabilities.* Build the knowledge required for CPF to safely operate supported components. Operational Governance* Contribute to operational maturity assessments and governance.* Help identify operational gaps and improvement actions.* Promote standards for monitoring, incident response, recovery and operational readiness. **About the ideal candidate****:** * Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.* At least 2-3 years’ experience in a similar role. Understanding of the travel/airline industry is a plus.* Relevant experience batch operations, providing frontline services – alerts and incidents.* Basic knowledge of Linux, Unix, or Windows systems and networking, or willingness to build expertise.* Familiarity with basic DevOps, cloud concepts and batch processing tools such as Control-M, BMC, or SFTP.* Skills in problem and incident handling - mostly P1 and P2 cases, technical documentation, technical investigations* Experience using WinApproach or ServiceNow* Interest or experience in areas like: + Linux troubleshooting + Cloud and container platforms (Kubernetes / OpenShift) + Monitoring tools (Grafana, Prometheus, Splunk) + CI/CD and DevOps principles + Automation and scripting + Incident and problem management + GitOps and deployment automation* Strong collaboration, problem-solving, and communication skills.* Ability to prioritize tasks and adapt to evolving operational requirements.* Amenable to work on a hybrid work setup (2-3 days a week onsite). Location: BGC Taguig* 24/7 support work shift, including weekends and holidays. Mostly will covering APAC timezone, but flexibility is expected to handle other shifts as required by the business**Diversity & Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.**Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.