Service Operations Support Engineer

Trends Group Inc.; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Trends Group Inc. is seeking a proactive Security Operations Engineer to join our Makati team. You will handle Tier 2/3 support for security and network operations, troubleshooting complex issues and escalations.

You will administer and optimize SIEM, EDR/NDR, threat intelligence, and monitoring platforms, while developing detection rules, SOAR playbooks, scripts, and automation workflows. You will also manage ITSM, network monitoring, and endpoint management systems, aiming to improve

Qualifications

• Bachelor’s degree or equivalent experience in CS/cybersecurity/networking.
• Hands-on security and network operations experience required.
• Certifications in security, networking, or ITSM are a plus.

Responsibilities

• Provide Tier 2/3 support for security and network operations, troubleshooting complex issues and escalations.
• Administer and optimize SIEM, EDR/NDR, threat intelligence, and monitoring platforms.
• Develop and maintain detection rules, SOAR playbooks, scripts, and automation workflows.
• Manage ITSM, network monitoring, and endpoint management systems.
• Improve operational efficiency, system reliability, threat detection, and service delivery.

Skills

SIEM administration

SOAR automation

Python

PowerShell

Bash

REST APIs

Security operations

EDR/NDR

ITSM

Education

Bachelor’s degree in Computer Science, Cybersecurity, Network Engineering, or related field

Tools

SIEM platforms

EDR/NDR tools

SOAR platforms

ITSM tools

Job description

Duties & Responsibilities

• Provide Tier 2/3 support for security and network operations, troubleshooting complex issues and escalations.


• Provide Tier 2/3 support for security and network operations, troubleshooting complex issues and escalations.


• Administer and optimize SIEM, EDR/NDR, threat intelligence, and monitoring platforms.


• Develop and maintain detection rules, SOAR playbooks, scripts, and automation workflows.


• Manage ITSM, network monitoring, and endpoint management systems.


• Improve operational efficiency, system reliability, threat detection, and service delivery.

Qualifications

• Education


• Bachelor’s degree in Computer Science, Cybersecurity, Network Engineering, or a related field, or equivalent experience.

Experience

• Hands-on experience in security and network operations, SIEM administration, and detection engineering.


• Proficiency in SOAR automation, scripting (Python, PowerShell, Bash), and REST APIs.


• Experience with EDR/NDR, threat intelligence, ITSM, network monitoring, and endpoint management platforms.


• Strong analytical, troubleshooting, documentation, and communication skills; relevant security, networking, or ITSM certifications are an advantage.