Service Operations Analyst: SLA, Incidents & Projects

Rimes; Manila; Hybrid; PHP 400,000 - 700,000; Full time

Job summary

Rimes is seeking an Associate Analyst to monitor client service delivery for Benchmark and Index solutions, ensuring deliverables meet SLA requirements and team goals. You will collaborate on projects, support workflow improvements, and track incidents with clear communication to stakeholders.

The role emphasizes attention to detail, cross-team coordination, and ongoing mentoring. The position requires adapting to evolving client priorities and working 3x a week in a return-to-office setting,

Qualifications

• Understanding of UI-based platforms and financial data workflows; ability to follow issue resolution processes.

Responsibilities

• Perform BAU activities with familiar workflows for Query and Exception Management.

Skills

UI-based platforms understanding

Financial data workflows

Issue resolution processes

JIRA

Excel

Tools

JIRA

Excel

Job description

Rimes is seeking an Associate Analyst to monitor client service delivery for Benchmark and Index solutions, ensuring deliverables meet SLA requirements and team goals. You will collaborate on projects, support workflow improvements, and track incidents with clear communication to stakeholders.

The role emphasizes attention to detail, cross-team coordination, and ongoing mentoring. The position requires adapting to evolving client priorities and working 3x a week in a return-to-office setting,