Service Officer

Maybank; Subic; On-site; PHP 100,000 - 400,000; Full time

Job summary

Maybank is seeking a Service Officer who will enhance client relationships through exceptional customer service and efficient branch operations. The role involves cross-selling products, addressing customer inquiries, and ensuring adherence to regulations. Ideal candidates will have a degree in business and a solid banking background, contributing to the bank's success in delivering top-notch service.

Qualifications

• Graduate of any four (4) year business course.
• Minimum Five (5) years banking experience.
• Knowledgeable in branch operations (Teller, New Accounts, Service Officer).

Responsibilities

• Cross-sell MPI products and services to clients.
• Address customer queries regarding MPI products.
• Ensure compliance with regulatory requirements.

Skills

Customer Service

Account Management

Cross-selling

Compliance

Education

Four-year Business Course

Job description

As a Service Officer, you are to deepen the relationship with clients by providing excellent and world-class customer service, account management through cross-selling/lobby sales that would eventually translate to increase business volume. The incumbent is responsible on the efficient delivery of bank products and services through the effective management of branch operations, lobby management and ensuring compliance to policies and procedures.

Your Impact

• Cross-sell MPI products and services to clients.
• Provide account referrals and leads to Branch Head and SE.
• Address/handle customer queries including but not limited to features and benefits of MPI products and services
• Perform continuous relationship-building activities/initiatives
• Perform account management activities for special clients/ad hoc requests
• Perform functional accountabilities of Service Assistant
• Ensure smooth flow of lobby traffic.
• Ensure that a high level of customer service is provided.
• Gather relevant data pertaining to Top Clients
• Ensure compliance with procedures and control matters
• Ensure compliance to regulatory requirements/guidelines.
• Make recommendations to streamline workflow, enhance customer experience and improve cost control, and be actively involved in branch-related projects

Your Profile

• Graduate of any four (4) year business course
• Minimum Five (5) years banking experience
• Knowledgeable in branch operations (Teller, New Accounts, Service Officer)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Banking