Service Officer

Bolttech Device Protection Philippines, Inc.; Makati; On-site; PHP 350,000 - 520,000; Full time

Job summary

Bolttech Device Protection Philippines, Inc. is seeking a detail‑driven claims assistant to support insurance claim administration in Makati. You will handle claims documents, verify authenticity, and provide timely updates to customers while upholding high service standards.

The role emphasizes accuracy, cross‑functional collaboration, and adherence to policies. Strong communication and MS Office skills are essential for daily reporting and stakeholder interaction.

Qualifications

• Minimum two years experience in handling insurance service requests or insurance claims.
• Ability to identify errors, authenticity of documents.
• Probing and listening skills.
• Conflict management – able to calm down customers.
• Able to multi-task.
• Strong analytical skills, attention to detail and creative problem solver.
• Good written and verbal communication skills.
• Computer literacy in Word, Excel and PowerPoint.

Responsibilities

• Involved in administrative services for management of insurance claims.
• Exercise judgment in examining documents submitted for claims.
• Complete documentation; maintain quality customer service and ensure compliance.
• Prepare reports by collecting, analyzing, and summarizing information.

Skills

Communication

Customer focus

Collaborative

Impactful

Insurance claims

Document authenticity

Probing & listening

Conflict management

Multi-tasking

Attention to detail

Analytical skills

Written communication

MS Office

Job description

About us

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position you will…

You will be involved in administrative services related to management of insurance claims made by customers; exercise of judgment in examining documents submitted in relation to such claims; complete documentation; maintaining quality customer services and ensuring legal compliance.

You will be responsible for…

• Studying provisions of policy or certificate.
• Initiating or conducting investigation of questionable claims.
• Completing forms, reports, logs, and records in relation to claims or services.
• Maintaining quality customer services by following customer service practices; responding to customer inquiries and provides timely updates to the customer.
• Preparing reports by collecting, analyzing, and summarizing information.

For you to be successful…

You are required to have the following skill set to be successful in this role:

Communication Skills

• Communicates clearly with the customers, Operations and counterparts.
• Open line communications to managers, supervisor and counterparts to further enhance the claims process towards customer satisfaction.
• Actively promotes a two-way feedback approach and champions the value this delivers.

Customer Focus

• With a preventive mindset to identify potential errors on claims (authenticity of documents).
• Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning.
• Responds quickly and effectively to new customer ideas and requests.
• Uses feedback and data to provide examples to improve internal processes and services to clients.

Collaborative

• Effective approach and good relationship to every level in the department.

Impactful

• Must be able to comply or exceed business set Key Performance Indicator (KPI).

You will require the following qualifications and skills

• Minimum two (2) years experience in handling insurance related service. requests or insurance claims related to medical issues and concerns.
• Ability to identify any errors, authenticity of documents.
• Probing and listening skills.
• Conflict management – able to calm down customers.
• Able to multi-task.
• Strong analytical skills, attention to detail and creative problem solver.
• Good written and verbal communication skills.
• Computer literacy in Word, Excel and Powerpoint.