Service Network Manager

Icrescere; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job description

• Achieving fastest resolution for customers and eliminate long-term pending. Managing Direct Service Centers, developing to be Haier’s branded and model service center.
• Accrediting, maintaining, and expanding authorized service centers to ensure 100% target coverage for the Philippines.
• Managing the output, productivity, performance, motivation for all staff and personnel deployed under Service Network team. This includes identifying skill gaps, initiating training needed, and executing coaching / mentoring plans.
• Collaborating with cross-functional teams to drive service network improvements and initiatives.
• Building and maintaining relationships with ASCs, dealers and other related service partners.
• Analyzing and reporting on service network performance, identifying opportunities for improvements and making recommendation to senior management.
• Stay updated on industry trends and best practices to continuously improve our service network capabilities.