Service Desk Voice Support

Accenture; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture Philippines is seeking a Data Analyst to support Service Desk and TEM by developing and maintaining BI reports, collecting data, and delivering insights through Power BI and related tools.

You will work with Power BI, MS Excel/Access, SharePoint, and SQL to drive data governance, automation, and data-driven decision making for clients and internal teams.

Qualifications

• Must possess strong quantitative, analytical and technical aptitude skills.
• Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
• At least 2 years of related reporting and data analytics experience.
• Strong passion for business and industry research including data-driven research.
• Must have working knowledge or experience in Microsoft Power BI, MS Access and MS Excel.
• Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage.

Responsibilities

• Develop new reports as required and maintain existing reports for Service Desk and TEM.
• Implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain data governance processes.
• Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets.
• Identify anomalies in various data sources.
• Visualize digital analytics to showcase meaningful data drive insights using BI tools.
• Determine opportunities for automation using different technologies.
• Develop ad hoc analysis or reports and communicate insights to business teams.
• Other related duties as assigned.

Skills

Quantitative aptitude

Analytical thinking

Communication skills

Data analytics experience

Tools

Power BI

MS Access

MS Excel

MS SharePoint

MS PowerApps

VBA Excel Macros

SQL

Job description

Capability Team:

Drive the collection and preparation of new and existing data and sources with high level data management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final output.

Develop and maintain reporting and analytics solutions to internal and external clients.

Updates all other technical documents related to reporting deliverables, work instructions and development solutions.

Participate in the end-to-end lifecycle of business intelligence and analytics solutions and implementation from requirements gathering and analysis, to technical design, testing and deployment.

Actively contribute in the identification, development and presentation of pertinent information and implementation of business intelligence solutions and advanced analytics for Service Desk and TEM that would improve business outcomes and elevate Accenture’s ability to add value to the clients.

Basic Qualification:

• Must possess strong quantitative, analytical and technical aptitude skills.
• Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
• At least 2 years of related reporting and data analytics experience.
• Strong passion for business and industry research including data-driven research.
• Must have a working knowledge or experience in Microsoft Power BI, MS Access and MS Excel
• Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage.

Responsibilities:

• Develop new reports as required and maintain existing reports for Service Desk and TEM.
• Implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain data governance processes.
• Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets.
• Identify anomalies in various data sources.
• Visualize digital analytics to showcase meaningful data drive insights using BI Tools.
• Determine opportunities for automation using different technologies.
• Develop ad hoc analysis or reports and communicate insights to business teams.
• Other related duties as assigned.

Working Conditions

May be assigned to any Accenture Philippine Delivery Centers depending on the project location and business needs once RTO is implemented

Must adhere to the assigned work shift schedule and hours and may be required to render additional hours, as necessary.

Work shift schedule may change from time to time

Will be required to complete the Microsoft Data Analyst (PowerBI) Online Training and pass the Certification within 6 months upon hire.

#LI-PH

Capability Team:

Drive the collection and preparation of new and existing data and sources with high level data management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final output.

Develop and maintain reporting and analytics solutions to internal and external clients.

Updates all other technical documents related to reporting deliverables, work instructions and development solutions.

Participate in the end-to-end lifecycle of business intelligence and analytics solutions and implementation from requirements gathering and analysis, to technical design, testing and deployment.

Actively contribute in the identification, development and presentation of pertinent information and implementation of business intelligence solutions and advanced analytics for Service Desk and TEM that would improve business outcomes and elevate Accenture’s ability to add value to the clients.

Basic Qualification:

• Must possess strong quantitative, analytical and technical aptitude skills.
• Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
• At least 2 years of related reporting and data analytics experience.
• Strong passion for business and industry research including data-driven research.
• Must have a working knowledge or experience in Microsoft Power BI, MS Access and MS Excel
• Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage.

Responsibilities:

• Develop new reports as required and maintain existing reports for Service Desk and TEM.
• Implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain data governance processes.
• Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets.
• Identify anomalies in various data sources.
• Visualize digital analytics to showcase meaningful data drive insights using BI Tools.
• Determine opportunities for automation using different technologies.
• Develop ad hoc analysis or reports and communicate insights to business teams.
• Other related duties as assigned.

Working Conditions

May be assigned to any Accenture Philippine Delivery Centers depending on the project location and business needs once RTO is implemented

Must adhere to the assigned work shift schedule and hours and may be required to render additional hours, as necessary.

Work shift schedule may change from time to time

Will be required to complete the Microsoft Data Analyst (PowerBI) Online Training and pass the Certification within 6 months upon hire.

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.