Service Desk L1 Engineer — Kickstart Your IT Career

MOVATE PHILIPPINES INC.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

MOVATE Philippines Inc. is seeking a Service Desk L1 Engineer to deliver first-line IT support to end-users from our Manila-based team. You’ll resolve common issues, manage user accounts, and contribute to onboarding and service delivery in a fast-paced IT environment.

Ideal candidates have 1–2 years in IT support, knowledge of Windows/macOS, AD, O365/Teams, and basic virtualization concepts. This role emphasizes teamwork, SLA adherence, and building foundational ITSM experience.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent technical training.
• 1–2 years of experience in IT support, helpdesk, or service desk operations.
• Basic knowledge of Windows and macOS, Active Directory, and user account management.
• Familiarity with Microsoft Office 365, Microsoft Teams, and common enterprise apps.
• Basic understanding of hardware, software, networking, and virtualization (Citrix, VMware, Azure).
• Familiarity with ITSM or ticketing platforms such as ServiceNow or Jira is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good verbal and written English communication.

Responsibilities

• Provide first-line technical support via phone, email, chat, and tickets.
• Log, assess, troubleshoot, resolve, and escalate IT incidents per SLAs.
• Assist with password resets, access management, and software installation.
• Troubleshoot basic hardware, software, connectivity, and app issues.
• Support onboarding with account setup and device configuration.
• Monitor recurring issues and suggest process improvements.
• Maintain ticket documentation and update knowledge base articles.
• Assist with asset tracking, inventory, and license monitoring.
• Support system updates, testing, and change implementation.
• Collaborate with Tier 2/3 teams for complex issues.
• Follow IT security policies and ITSM procedures.

Skills

Analytical skills

Troubleshooting

Communication skills

Team collaboration

Time management

English proficiency

Education

Bachelor's degree in IT/CS

Equivalent technical training

Tools

ServiceNow

Jira

Office 365

Microsoft Teams

Azure Virtual Desktop

Job description

MOVATE Philippines Inc. is seeking a Service Desk L1 Engineer to deliver first-line IT support to end-users from our Manila-based team. You’ll resolve common issues, manage user accounts, and contribute to onboarding and service delivery in a fast-paced IT environment.

Ideal candidates have 1–2 years in IT support, knowledge of Windows/macOS, AD, O365/Teams, and basic virtualization concepts. This role emphasizes teamwork, SLA adherence, and building foundational ITSM experience.