Service Desk Engineer (Start ASAP)

IT by Design Philippines Inc.; Philippines; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO coverage Day 1

Pet Insurance Day 1

Group Life Insurance Day 1

10% Night Shift Differential (10 PM–6

Job summary

IT by Design Philippines Inc. is seeking a ServiceDesk Engineer to provide technical support to international clients and end-users, troubleshooting desktops, apps, M365, AD, and connectivity while delivering excellent service.

You will handle US, EMEA, and Australian requests, resolve Windows and network issues, manage Microsoft 365, perform basic AD tasks, and meet defined SLAs with ownership of tickets. The role requires a Bachelor's degree, 1.9+ years in IT/BPO, and willingness to rotate

Qualifications

• Bachelor's degree required.
• 1.9 years IT/BPO/Technical Support experience.
• 1 year of international client support experience.
• Experience with US/EMEA/Australia customers.
• Strong English communication and troubleshooting skills.

Responsibilities

• Provide IT Helpdesk / Technical Support to US, EMEA, and Australian clients.
• Troubleshoot Windows desktop, applications, and network connectivity issues.
• Install, configure, and support Microsoft 365 applications.
• Perform basic Active Directory administration and troubleshooting.
• Diagnose and resolve technical issues within defined SLAs.
• Provide excellent customer service and maintain ownership of assigned tickets.

Skills

Windows desktop support

Active Directory

Microsoft 365

Networking basics

Office applications

English communication

Troubleshooting

Education

Bachelor's degree

Job description

We are looking for an ServiceDesk Engineer to provide technical support to international clients and end-users. You will troubleshoot and resolve issues related to desktops, applications, Microsoft 365, Active Directory, and network connectivity while ensuring excellent customer service.

Key Responsibilities

• Provide IT Helpdesk / Technical Support to US, EMEA, and Australian clients

• Troubleshoot Windows desktop, applications, and network connectivity issues

• Install, configure, and support Microsoft 365 applications

• Perform basic Active Directory administration and troubleshooting

• Diagnose and resolve technical issues within defined SLAs

• Provide excellent customer service and maintain ownership of assigned tickets

Requirements

• Bachelor's degree

• At least 1.9 years of IT / BPO / Technical Support experience

• At least 1 year of experience supporting international clients

• Experience working with US, EMEA, or Australian customers

• Strong knowledge of:

  • Windows desktop support

  • Active Directory

  • Microsoft 365

  • Basic networking

  • Office applications

• Strong English communication skills, both written and verbal

• Strong troubleshooting and problem-solving skills

• Willing to work rotational shifts, including night shifts

• Willing to work onsite/WFO

• Flexible and willing to support business requirements when needed

What We Offer

• HMO coverage Day 1

• Pet Insurance Day 1

• Group Life Insurance Day 1

• 10% Night Shift Differential (10 PM–6 AM)

• Holiday Premium Pay

• 13th Month Pay

• Annual Performance Review & Bonus

• Government-mandated benefits

• Subsidized meals & free coffee/snacks

• Shuttle Service

• 12 VL + 12 SL

• Quarterly Rewards & Recognition

Join IT by Design and grow your career while supporting global clients in a collaborative and engaging environment