Service Desk Agent-Mandarin

Ibex Limited; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

HMO

Group life insurance

Career growth

Work-life balance

Job summary

Ibex Limited in Manila is seeking a customer support specialist to assist internal and external stakeholders by email, phone, or other channels. You will handle requests and ensure accurate transactional processing using Service Now and Salesforce.

You will work with the Customer Success Team to respond to inquiries, participate in special projects, and help maintain a high level of service. A supportive team environment and opportunities for growth are offered.

Qualifications

• Experience in customer support and handling inquiries.
• Familiar with service desk tools and ticketing systems.
• Strong written and verbal communication skills.

Responsibilities

• Respond to email inquiries and requests from Customers via the Customer Success Team Mailbox.
• Process and assign incoming requests from Customers using ServiceNow and Salesforce.
• Assist with Special Projects from Customer Success Managers.
• Assign Qualtrics (detractor) cases to CSMs as needed.
• Draft recognition emails and thank-you emails.

Skills

Customer support

Email handling

Cross-functional collaboration

Tools

ServiceNow

Salesforce

Job description

Overview

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Responsibilities

Roles and Responsibilities include, but is not limited to:

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

Qualifications

What we offer

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including HMO, Group life insurance
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance