Service Delivery Specialist

Vertere Global Solutions, Inc.; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Vertere Global Solutions, Inc. in the Philippines is seeking a Service Delivery Specialist (SDS) to lead IT service delivery across Cloud, Network and End-User Services, ensuring reliable performance, high availability and customer satisfaction.

You will drive governance, coordinate across service lines, and oversee incident, problem and escalation handling while maintaining service quality and client trust.

Responsibilities

• Service Delivery Governance
• Cross-Service Line Coordination
• Incident, Problem & Escalation Management
• Service Portfolio & SOW Management
• Performance Monitoring & Reporting
• Client & Stakeholder Management
• Continuous Improvement

Job description

As the Service Delivery Specialist (SDS), be at the forefront of IT service excellence. Drive seamless delivery across Cloud, Network, and End-User Services while ensuring exceptional performance, reliability, and customer satisfaction.

KEY RESPONSIBILITIES

• 1. Service Delivery Governance
• 2. Cross-Service Line Coordination
• 3. Incident, Problem & Escalation Management
• 4. Service Portfolio & SOW Management
• 5. Performance Monitoring & Reporting
• 6. Client & Stakeholder Management
• 7. Continuous Improvement