Billing & Work Order Team Lead - Drive Excellence

SupportNinja; Mabalacat; On-site; PHP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Retirement Savings Program

Life Insurance Coverage

HMO activated starting on your very[1]

Free Dependent Coverage

Paid Time Off & Birthday Leave

Free Lunch Daily

Job summary

SupportNinja is seeking a Team Leader to guide a high-performing customer support team. You will coach, mentor, and drive performance while overseeing work order review, billing validation, and vendor coordination workflows.

Ideal candidates have 3+ years in a similar role with at least 1 year in leadership, preferably in a call center. Strong communication, problem-solving, and a customer-first mindset are essential. Onsite duties in PH Onsite - Hideout.

Qualifications

• Minimum 3 years in a role supporting representatives; at least 1 year in leadership, preferably in a call center.
• Strong communication skills and customer service knowledge.
• Leadership and mindset to motivate teams and achieve targets.
• Proficiency with customer service software and CRM.

Responsibilities

• Lead and supervise a team of representatives to meet SLAs and KPIs.
• Coach and develop team members to enhance performance.
• Monitor performance and manage employee relations.
• Analyze team metrics and optimize workflows.
• Oversee work order review, billing validation, and vendor coordination.
• Utilize D365/Dynamics, Outlook, Avaya Cloud, and Nanonets in daily operations.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Process Improvement

Tools

D365/Dynamics

Outlook

Avaya Cloud

Nanonets

CRM

Job description

SupportNinja is seeking a Team Leader to guide a high-performing customer support team. You will coach, mentor, and drive performance while overseeing work order review, billing validation, and vendor coordination workflows.

Ideal candidates have 3+ years in a similar role with at least 1 year in leadership, preferably in a call center. Strong communication, problem-solving, and a customer-first mindset are essential. Onsite duties in PH Onsite - Hideout.