Service Delivery Manager (Japanese)

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an SDM-focused professional to maximize customer loyalty among high-impact accounts, including Gold customers. The role emphasizes supreme customer satisfaction and proactive cyber security guidance to clients, with 2 days per week onsite in Taguig City.

The candidate will manage relationships, identify upsell opportunities, and drive internal innovations within the SDM team while coaching peers to raise professionalism and stakeholder

Qualifications

• Excellent conflict management skills.
• Ability to communicate in Japanese and English.
• Has thorough understanding of field of expertise (market/product/service).
• Plans and completes assignments independently without established framework.
• Able to apply theories, concepts, principles and methodologies to difficult tasks.
• Influences others to accept views, concepts and approaches.

Responsibilities

• Managing an excellent relationship with your customers.
• Maximize customer loyalty.
• Receive regular feedback from customers via NPS survey and ensure a high score.
• Help your customers proactively towards a higher level of cyber security.
• Discover a significant amount of up and cross sell opportunities.
• Finding, developing and implementing impactful innovations internally within SDM team.
• Proactively helping the SDM team to a higher level of professionalism by coaching and forming lead role in discussions.
• You ensure an excellent relationship with related business teams to support customer.

Skills

Conflict management

Bilingual Japanese/English

Influence stakeholders

Independent work

Cyber security awareness

Job description

Job Description

The purpose of the role is to maximize business impact by maximizing customer loyalty. The SDM focusses on a set of high impact customers, including a significant number of Gold accounts. Supreme customer satisfaction is the main goal.

Key Responsibilities

• Managing an excellent relationship with your customers
• Maximize customer loyalty
• Receive regular feedback from customers via NPS survey and ensure a high score
• Help your customers proactively towards a higher level of cyber security
• Discover a significant amount of up and cross sell opportunities
• Finding, developing and implementing impactful innovations internally within SDM team
• Proactively helping the SDM team to a higher level of professionalism by coaching and forming lead role in discussions
• You ensure an excellent relationship with related business teams to support customer

What we are looking for in you:

• Excellent conflict management skills
• Ability to communicate in Japanese and English
• Has thorough understanding of field of expertise (e.g. market/product/service)
• Plans and completes assignments independently without established framework
• Ability to apply theories, concepts, principles and methodologies to difficult and non-conventional assignments
• Influences others to accept views/practices and agree/accept new concepts, practices, and approaches
• Can influence stakeholders inside and outside the organization

Location: Taguig City, Metro Manila - 2 days per week onsite