Service Delivery Lead: ITSM & Customer Success

Booth

Makati

In loco

PHP 720.000 - 1.440.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Booth is seeking an experienced Service Delivery Manager to own day-to-day service delivery for assigned customers. You will manage service health, governance, ITSM coordination, escalations, and reporting while building strong stakeholder relationships and driving continuous improvement.

You will coordinate ITSM activities, oversee post-incident actions, and maintain accurate service information. The role requires ITIL experience, problem-solving abilities and collaboration with CXM and various

Competenze

Minimum 5 years in service delivery or ITSM roles.
Knowledge of ITIL practices and frameworks.
Strong stakeholder communication and escalation skills.
Ability to interpret dashboards and drive prioritised actions.
Experience working with SLAs and multi-provider environments.

Mansioni

Own day-to-day service delivery for assigned customers and manage service health.
Monitor performance, identify risks, and drive timely resolutions.
Coordinate ITSM activities and escalation management across teams.
Produce operational reporting and support governance forums.
Lead service reviews, improvement backlog, and service recovery within authority.
Coordinate transitions, changes, and collaboration with CXM/leadership.