Service crew trainer

Select Goods OPC; Taguig; On-site; PHP 300,000 - 500,000; Full time

Job summary

Join a dynamic restaurant group in Taguig as a Service Crew Trainer, responsible for developing the skills of our front-of-house staff. You'll onboard new hires, provide feedback to enhance service standards, and contribute to a motivating workplace culture. This full-time role offers competitive compensation and a collaborative environment in the exciting hospitality industry.

Benefits

Healthcare coverage

Generous leave entitlements

Staff discounts

Qualifications

• Minimum 2 years in customer service or hospitality training
• Ability to train and coach service staff
• Passion for hospitality and outstanding customer experiences

Responsibilities

• Onboard and train new service crew members
• Provide feedback to service staff for skill improvement
• Identify training needs and develop training programs

Skills

Strong communication

Interpersonal skills

Problem-solving

Adaptability

Job description

About the role

Select Goods' is looking for an experienced Service Crew Trainer to join our passionate team in our restaurant located in Bonifacio Global City, Taguig City. In this full-time role, you will be responsible for training and developing our front-of-house service staff to deliver exceptional customer experiences.

What you'll be doing

Onboard and train new service crew members on company policies, procedures, and customer service best practices

Observe and provide feedback to service staff to help them continuously improve their skills

Identify training needs and develop and deliver engaging training programmes to enhance the capabilities of the service team

Collaborate with the management team to implement service standards and ensure consistent delivery across all customer touchpoints

Assist with schedule planning and coordination of the service team

Contribute to creating a positive, motivating work environment for the service crew

What we're looking for

Minimum 2 years of experience in a customer service or hospitality training role

Demonstrated ability to effectively train, coach and develop service staff

Strong communication and interpersonal skills to build relationships and inspire the team

Excellent problem-solving and decision-making abilities to handle customer queries and concerns

Flexible and adaptable to changing business needs and priorities

Passion for the hospitality industry and a genuine desire to deliver outstanding customer experiences

What we offer

At Select Goods', we believe in investing in our people. You'll enjoy competitive compensation, opportunities for career advancement, and a fun, collaborative work environment. We also offer a range of benefits including healthcare coverage, generous leave entitlements, and staff discounts.

About us

Select Goods' is a dynamic restaurant group with a growing portfolio of trendy, well-loved dining concepts across Metro Manila. We pride ourselves on creating memorable experiences for our customers through our high-quality food, exceptional service, and vibrant atmospheres. Join our talented team and be a part of our exciting journey!

Apply now to become our next Service Crew Trainer!