Service Coordinator

Beepo; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading outsourcing company is seeking an AU Maintenance Support Coordinator to serve as the primary contact for customer maintenance inquiries in Central Luzon. This role involves troubleshooting technical issues, managing email communications, and dispatching technicians. Ideal candidates should possess strong customer service experience, excellent communication skills, and be proficient in CRM systems. A great opportunity to grow your career is being offered in an onsite work environment.

Benefits

Competitive Total Rewards (Compensation, Allowance, HMO, Paid Time Off)

Employee Referral Program

Qualifications

• Proven experience in a customer service or administrative role.
• Exceptional written and verbal communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as the primary point of contact for customer maintenance inquiries.
• Troubleshoot and resolve basic technical issues.
• Manage the maintenance email inbox and maintain accurate records.

Skills

Customer service experience

Exceptional written communication

Organizational skills

CRM systems proficiency

Problem-solving skills

Collaboration

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Discover 100% YOU as an AU Maintenance Support Coordinator! Apply now!

Position: AU Maintenance Support Coordinator

Location: Central Luzon

Work setup & shift: Onsite | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Your Role

As an AU Maintenance Support Coordinator, you are responsible for:

• Serve as the primary point of contact for customer maintenance inquiries via phone and email.
• Troubleshoot and resolve basic technical issues with beds, guiding customers through solutions.
• Manage the maintenance email inbox, ensuring timely and professional responses to all inquiries.
• Maintain accurate customer and job records within the CRM system.
• Schedule and dispatch technicians and parts for maintenance jobs, coordinating with the delivery team.
• Escalate complex issues to the Maintenance Coordinator or technical team.
• Provide administrative support to the maintenance department.

Qualifications:

• Proven experience in a customer service or administrative role.
• Exceptional written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with CRM systems and Microsoft Office (Outlook, Excel, Word).
• Demonstrated problem-solving skills and the ability to guide customers effectively.
• A proactive, flexible, and collaborative approach to work.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply