SERVICE COORDINATOR

Suntouch Technology Corporation; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in Manila is seeking a client service coordinator to assess, advocate, and manage services for clients. This role involves scheduling, tracking services, and ensuring client satisfaction. Suitable for fresh graduates and individuals with communication skills, the position offers the opportunity to work closely with clients and improve service delivery.

Qualifications

• Open to fresh graduates.
• Computer literate required.
• Experience in customer service technical support is a plus.

Responsibilities

• Assess client service needs and link to appropriate resources.
• Schedule appointments and track service records.
• Monitor service quality and follow up with clients.

Skills

Communication

Personability

Customer Service

Education

4-year college degree

Job description

Job Description:

• Assessing the service needs of clients and linking them to the appropriate resources and providers.

• Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.

• Scheduling appointments for clients, answering phones and tracking clients' service records.

• Monitoring the services being provided and staying up to date on any services being introduced or discontinued.

• Evaluating the quality of all services and identifying areas that need improvements.

• Following up with clients regularly to assess and ensure their satisfaction.

• Responding to complaints and resolving issues or matching clients with better services.

Qualifications:

• Graduate of any 4-year course.

• Personable with good communication skills.

• Experience in customer service technical support is an advantage.

• Willing to do clerical works.

• Must be computer literate.

• Fresh Graduates are welcome to apply

• Amenable to work at San Miguel Manila, Near in Malacañang Palace