Service Contract Operations Specialist

Canon Australia; Taguig; Presencial; PHP 223.000 - 402.000; Jornada completa

Descripción de la vacante

Canon Australia in Taguig, Philippines, is seeking a Contracts Management Coordinator to support inbound/outbound communications and manage service contracts and related tasks.

Responsibilities include processing service contracts, renewals, terminations, updates, invoicing inquiries, and creating new accounts, with a focus on accuracy and customer service. Candidates should have at least 6 months of call or email handling experience and back-office B2B exposure.

Formación

• 6 months or more full-time call handling or email handling experience.
• Back Office experience (B2B).

Responsabilidades

• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service orientation.
• Update Call / Email Management database with details on each customer call in accordance with client procedures.
• Outline any charges and or guidelines to customers in accordance with client procedures.
• Regularly stay updated with the latest product knowledge and technical skills using available resources.
• When required, to escalate issues outside of service boundaries to Team Leader.
• Take responsibility to ensure customers experience with Canon exceed expectations.
• Create a positive impression on Canon whenever interacting with customers.
• Undertake any Ad Hoc project or assignments assigned by Team Leader.
• Update the record if necessary and verify if information is correct through internal/ external tools.
• Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Conocimientos

Call handling

Email handling

Customer service

Back Office

Descripción del empleo

Canon Australia in Taguig, Philippines, is seeking a Contracts Management Coordinator to support inbound/outbound communications and manage service contracts and related tasks.

Responsibilities include processing service contracts, renewals, terminations, updates, invoicing inquiries, and creating new accounts, with a focus on accuracy and customer service. Candidates should have at least 6 months of call or email handling experience and back-office B2B exposure.