Enable job alerts via email!

Service Associate (For Pooling)

RCBC

Makati

On-site

PHP 100,000 - 400,000

Full time

Today
Be an early applicant

Job summary

A leading bank in Makati is seeking a customer service representative to provide over-the-counter services and ensure compliance with internal and regulatory standards. The ideal candidate will be a graduate of any 4-year course, with a strong focus on customer care and process improvements. Fresh graduates are encouraged to apply for this role.

Qualifications

  • Fresh graduates are welcome to apply.
  • Capable to deal with complexity and practice effective time management.
  • Has controlling and monitoring skills with security awareness.

Responsibilities

  • Ensure efficiency in line with the Business Center's Service Standards.
  • Support various process improvements and technology implementation.
  • Engage clients to provide excellent customer service.

Skills

Customer service
Decision-making
Time management
Empathy

Education

Graduate of any 4-year course
Job description
Overview

Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch. Willing to be assigned in the following locations: Sorsogon.

How will you contribute?
  • Able to ensure efficiency on par with the Business Center\'s Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
  • Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
  • Capable in engaging to the business center\'s clients and offer an excellent customer service and experience.
  • Works in a systematic manner to keep up with administrative functions delegated to him/her.
What will make you successful?
  • Graduate of any 4-year course.
  • Fresh graduates are welcome to apply.
  • An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
  • Has controlling and monitoring skills and has a sense of security awareness.
  • Empathic and can easily engage with people.
  • Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.