Service Associate

RCBC; Angeles; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading bank seeks to hire customer service representatives to deliver exceptional over-the-counter services in Angeles. Successful candidates are expected to comply with regulations, support process improvements, and provide excellent customer support. The position is ideal for fresh graduates looking to start a career in banking.

Qualifications

• Graduate of any 4-year course.
• Capable of dealing with complexity and efficient in decision-making.
• Time management and controlling skills essential.

Responsibilities

• Provides over-the-counter services and ensures compliance with regulations.
• Implements service-related initiatives and maintains operational efficiency.
• Engages with clients and offers excellent customer experiences.

Skills

Customer service

Time management

Risk management

Effective decision-making

Education

Bachelor's degree in any field

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Angeles
  
  

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.
  
  

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.