Senior Training Executive

Luxasia; Hinoba-an; On-site; PHP 558,000 - 893,000; Full time

Job summary

LUXASIA Philippines is seeking a Senior Training Executive to elevate product knowledge, selling capabilities, customer service excellence, and overall retail performance across our retail teams. You will lead classroom, virtual, and in-store sessions, deliver onboarding, and drive certification programs aligned with brand standards.

You will conduct field coaching during store visits, provide actionable feedback, and partner with Retail Operations and Brand teams to close capability gaps and

Qualifications

• Bachelor's Degree in Business, Education, Communication, Psychology, Marketing, or related field.
• 3-5 years in training, learning and development, retail, beauty, FMCG, or related industries.
• Strong facilitation and presentation skills.
• Excellent communication and stakeholder management skills.
• Strong coaching and observation skills with the ability to influence retail performance.

Responsibilities

• Deliver classroom, virtual, and in-store training on product knowledge, selling skills, customer experience, and brand standards.
• Conduct onboarding and certification programs for newly hired retail personnel.
• Provide on-the-job coaching and feedback through regular store visits.
• Develop and update training materials, facilitator guides, and learning resources.
• Collaborate with Brand and Retail Operations teams to identify training needs and drive performance.

Skills

Facilitation

Presentation

Communication

Stakeholder mgmt

Coaching

MS Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has establishedJoint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon(for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talentsacross a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

The Senior Training Executive is responsible for executing learning and development programs that enhance the product knowledge, selling capabilities, customer service excellence, and overall performance of retail teams across LUXASIA Philippines.

This role plays a key part in ensuring that Beauty Advisors, Fragrance Advisors, Make-up Artists, and Day Makers are equipped with the knowledge, skills, and behaviors required to deliver outstanding customer experiences and achieve business objectives. The position combines training facilitation, field coaching, content development, and performance support while working closely with Retail Operations and Brand teams.

Main Roles and Responsibilities:

1. 1 Training Delivery and Facilitation
   • Conduct classroom, virtual, and in-store training sessions on product knowledge, selling skills, customer experience, and brand standards.
   • Deliver onboarding and certification programs for newly hired retail personnel.
   • Ensure consistent and engaging delivery of training programs aligned with company and brand requirements.
   • Facilitate product launch, promotional campaign, and seasonal training sessions.
2. 2 Field Coaching and Retail Excellence
   • Conduct regular store visits to observe sales behaviors and identify development opportunities.
   • Provide on-the-job coaching and constructive feedback to store personnel.
   • Reinforce best practices in customer engagement, selling techniques, grooming standards, and operational excellence.
   • Partner with Retail Operations teams to support performance improvement initiatives.
3. 3 Training Content and Program Support
   • Develop and update training materials, presentations, facilitator guides, and learning resources.
   • Customize training content based on business requirements and brand priorities.
   • Support the implementation of learning initiatives and training calendars.
   • Assist in creating assessments, quizzes, and certification tools to measure learning effectiveness.
4. 4 Business Partnership, Brand Collaboration, and Performance Support
   • Collaborate with Brand Principals, Brand Managers, Retail Managers, and Supervisors to identify training needs and capability gaps.
   • Partner closely with brand principals and regional training teams to ensure alignment of training initiatives with brand standards, launch priorities, and commercial objectives.
   • Support business priorities through targeted training interventions, coaching plans, and field development activities.
   • Contribute insights from field observations to improve training effectiveness and overall retail performance.
   • Assist in ensuring retail readiness for launches, campaigns, and key brand activities.
   • Prepare and present training updates, field feedback, and training effectiveness insights to internal stakeholders and brand partners as required.
5. 5 Reporting and Continuous Improvement
   • Monitor training attendance, completion rates, assessment results and certification records.
   • Prepare regular training reports, analysis, and administrative documentation for management and brand partners.
   • Track training effectiveness and identify opportunities to improve retail capability, product knowledge, and sales performance.
   • Consolidate field observations, training outcomes, and developmental recommendations for discussion with Retail Teams and Brand Partners.
   • Gather participant feedback and recommend improvements to training content, learning tools, and delivery methods.
   • Stay updated on industry trends, learning methodologies, and beauty retail best practices to continuously enhance training programs.
   • Support brand partners by providing post-training reports and updates on training deployment, participation, and outcomes.

Qualifications and Competencies

• Bachelor's Degree in Business, Education, Communication, Psychology, Marketing, or a related field.
• At least 3-5 years of experience in training, learning and development, retail operations, beauty, luxury, FMCG, or related industries.
• Strong facilitation and presentation skills.
• Excellent communication and stakeholder management skills.
• Strong coaching and observation skills with the ability to influence retail performance.
• Proficient in Microsoft Office and presentation development.
• Ability to analyze training results and translate insights into action plans.
• Willing to travel and conduct frequent field visits.

Key Attributes

• Strong facilitator and coach
• Customer and business-oriented
• Hands‑on and execution-focused
• Collaborative and adaptable
• Organized with strong attention to detail
• Passionate about developing people and driving retail excellence

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.