Senior Technical Support Specialist - Network & Security

Quantrics Enterprises Inc.; Philippines; Remote; PHP 600,000 - 800,000; Full time

Job summary

A leading IT solutions provider is looking for a professional with experience in IP Networking to support customer solutions engineering. You'll coordinate installations and identify revenue opportunities while working primarily from home and on night shifts. Ideal candidates will have a Bachelor's degree and 3-5 years of networking experience. Strong communication and organizational skills are essential.

Benefits

Home-based Setup

Performance-based bonus

Health insurance from day 1

Paid maternity/paternity leave

Company-sponsored training opportunities

Qualifications

• 3-5 years of experience with IP Networking.
• 3-5 years of experience with network routing protocols.
• Excellent organizational and time management skills.

Responsibilities

• Support the Delivery Customer Solutions Engineering Team.
• Co-ordinate with Bell teams and customers.
• Identify revenue generating opportunities.

Skills

IP Networking

Network routing protocols

Hands on/Lab work in routing and switching

Interpersonal skills

Time management

Education

Bachelor’s Degree

Tools

Microsoft Office (Excel, Word)

PowerPoint

Visio

Job description

Overview

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

• Home-based Setup
• Miscellaneous allowances, performance-based bonus, and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

• Support the Delivery Customer Solutions Engineering Team during implementation of customer-centric solutions
• Co-ordinate with multiple Bell teams and customers to support installation of Voice and Data services
• Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together
• Continually seek ways to improve internal processes - Identify problems and help solve them.
• Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing
• Process the appropriate request forms related to both Bell network and customer network builds
• Identify revenue generating opportunities and communicate the opportunities to the Sales team

Qualifications

Core Competencies (Must-have Competencies)

• 3-5 years of experience with IP Networking
• 3-5 years of experience with network routing protocols such as: Firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, SIPT
• 3-5 years of experience in Hands on/Lab work completed in routing and switching
• Excellent organizational and time management skills, able to prioritize work task
• Strong interpersonal, teamwork and Leadership skill Bell Customer Interaction

Complementary Competencies (Good-to-have Competencies)

• Strong verbal and written communication skills
• Ability to learn and develop skills in a dynamic environment
• Ability to establish and maintain effective working relationships with a network of stakeholders
• Working knowledge of PC software and Microsoft Office (MS Excel & Word), PowerPoint and Visio knowledge is an asset

Educational Qualification

• Bachelor’s Degree

Work Conditions

• Work from Home
• Night Shift (9PM – 6AM MLA)
• Amenability to working on weekends if needed

If this role sounds exciting to you, click APPLY NOW!

#LI-AB1