Senior Technical Support Engineer – VoIP & Networking

8x8, Inc.

Manila, Hinoba-an

On-site

PHP 360,000 - 600,000

Full time

22 hours ago

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Job summary

8x8 Asia in Manila is seeking a Technical Support Engineer to be the primary contact for premium clients via phone, email, and chat. You will undergo a six-week training covering product use, configuration, analytics, and backend troubleshooting.

You will have access to diagnostic and utility tools to provision devices, view endpoint configurations, make PBX changes, troubleshoot call quality, and support a broad range of operations beyond typical client sysadmins.

Qualifications

Experience in a client-facing role with networking knowledge.
Understanding of IP telephony, SIP, and UC.
Able to debug broad LAN/WAN issues.
Experience with helpdesk ticketing systems.
Excellent prioritization and multitasking.
Able to work with non-technical customers.

Responsibilities

Manage all support interactions during EMEA and US continental hours and log in ticketing system.
Focus on resolving issues on first contact with the client.
Liaise with other 8x8 teams and third parties to facilitate resolution.
Identify and escalate priority issues to the designated contact.
Capture and log product feature requests for review by product teams.
Ensure compliance with external regulations and internal policies.
Meet individual and organisational objectives in line with KPIs.