Senior Technical Project Manager (PMO) | US Healthcare

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Market competitive pay levels

Hybrid work setup

Retirement plan

Medical plan from day 1

Dental/Medical/Optical reimbursements

Life and disability insurance

Paid time-off benefits

Sick leave conversion

Tuition reimbursement

Employee assistance program

Job summary

Optum, a UnitedHealth Group Company, is seeking a Senior Tech Project Manager (Global) to lead client-facing implementations of revenue cycle technologies in healthcare IT. You will drive scope definition, risk management, and cross-functional collaboration to deliver complex programs on time and within scope.

The role requires 5+ years in project management, strong communication skills, and the ability to travel up to 25%.

Qualifications

• 5+ years of project management experience, Healthcare preferred.
• Undergraduate degree or equivalent Project Management experience.
• Experience with implementation or support of Revenue Cycle technologies.
• Experience in Revenue Cycle management focusing on the back revenue space.
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management.
• Proficient in MS Office Suite and working knowledge of project management software.
• Demonstrated communication and presentation skills.
• Ability to anticipate and manage conflict and risks while leading implementations.
• Energy, flexibility, and positive attitude in a fast-changing environment.
• Willingness and ability to travel up to 25%.

Responsibilities

• Lead client-facing project management for complex/multi-program implementations with high-quality, on-time delivery.
• Define scope, identify risks, manage resources, and use project management methodologies.
• Develop project artifacts in partnership with leadership and stakeholders.
• Create detailed project plans, track milestones and dependencies.
• Identify risks/issues and escalate to leadership as needed.
• Assign tasks and monitor delivery within scope and deadlines.
• Coordinate cross-functional teams and ensure quality reporting to clients and internal teams.
• Provide regular status reports and manage client communications.

Skills

Project management

Client relationship management

Communication

Presentation

Risk management

Leadership

Travel readiness

Analytical thinking

Education

Bachelor's degree or equivalent Project Management experience

PMP certification (Preferred)

Tools

Smartsheet

Salesforce

Microsoft Project

MS Office Suite

Job description

Senior Tech Project Manager (Global)

Role Description

Optum is seeking a talented and motivated individual to deploy technology solutions to our clients in the healthcare market. The ideal candidate will have experience in Healthcare IT system implementations as well as Revenue Cycle Management. This position requires a blend of project management, client management as well as process and product knowledge. This candidate will possess strong analytical, communication, and leadership skills. They should enjoy working with a team, interacting with clients and collaborating with cross-functional teams in a fast-paced, rapidly changing environment.

This position is within the OI Delivery PMO Revenue Cycle Back Office team that manages a large volume of simultaneous implementations Rev cycle products. This OI Delivery organization is tasked with deploying these technologies quickly, efficiently, at a high level of quality, and to the delight of our customers. The Senior Implementation project manager plays a critical role, both internally and externally, in support of these goals.

Responsibilities

• Lead implementations as the client-facing project manager for complex and or multi-program implementations. This includes the creation, management, and oversight of project plans to achieve high quality, on-time implementations that result in a satisfied, referenceable client as well as meet established KPI Metrics.
• Provide expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation and other areas based on established project management techniques.
• Develop project artifacts, following documented business processes. These will be developed in partnership with project leadership and stakeholders.
• Manage project schedules and work with team to identify and achieve delivery dates, including developing detailed project plans, dependencies, predecessors, and milestones.
• Proactively identify risks and issues using metrics and stakeholder feedback to avoid urgent escalations.
• Assign individual responsibilities within the project team and track delivery against assigned tasks.
• Drive delivery process to ensure various methodologies come together and team meets agreed-upon scope within committed timeframes.
• Preparing detailed and accurate status reports on a weekly basis, mitigating delays to the implementation, and escalating issues to the leadership team when appropriate.
• Provide accurate and timely project reporting to both internal teams and external client stakeholders.
• Tracking milestones/deliverables and reinforcing the scope of work outlined in the contract.
• Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and technical/operational resources.
• Communicate regularly and effectively with engagement leadership to provide understanding of project parameters and issues.
• Looking for ways to constantly improve overall performance including the development and continuous improvement of the methodology. Solve unique and complex problems with broad impacts on the business.

Required Qualifications

• 5+ years of project management experience, Healthcare preferred
• Undergraduate degree or equivalent Project Management experience.
• Experienced with implementation or support of Revenue Cycle technologies.
• Experience working in revenue cycle management with a focus on the back revenue space.
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management.
• Proficient in MS Office Suite and working knowledge of project management software.
• Demonstrated communication and presentation skills.
• Demonstrated ability to anticipate and manage conflict and risks, while leading the implementation through tenuous situations
• Proven energy, flexibility, and positive attitude in a fast-changing environment
• Willingness and ability to travel (up to 25% travel)

Preferred Qualifications

• Proficiency in Smartsheet and Salesforce.
• Project management coursework and/or PMP certification
• Experience organizing, manipulating, troubleshooting, and analyzing large data sets.
• Experience understanding and translating technical concepts to technical and non-technical audiences.
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management.
• Proven solid decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests.
• Proven energy, flexibility, and positive attitude in a fast-changing environment

What We Offer

• Market Competitive Pay Levels
• Hybrid Work Set-up
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits