Senior Technical Account Associate

spgi; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Job summary

S&P Global Market Intelligence is seeking a Senior Technical Account Associate to serve as the primary expert for sell-side content ingestion, entitlements management, contributor onboarding, and operational workflows within Visible Alpha Insights.

The role provides guidance to internal and external stakeholders, drives process excellence, and supports strategic initiatives related to content distribution and entitlements.

Qualifications

• Excellent analytical, problem-solving, and stakeholder management skills.
• Experience with quality assurance, operational reporting, and process improvement in financial or data services.
• Strong communication and client-first mindset.
• Ability to work independently and influence cross-functional teams.

Responsibilities

• Act as the Subject Matter Expert for content ingestion, research and model distribution, entitlements, and contributor operations.
• Provide guidance on complex operational issues and escalations.
• Support onboarding of contributors and management of broker relationships.
• Investigate and resolve content, entitlement, and distribution issues.
• Develop dashboards, MIS, SLA, and quality reporting.

Skills

Analytical skills

Stakeholder management

Communication

Tools

SQL

Job description

About the Role:

Grade Level (for internal use): 10 The Role: Senior Technical Account Associate

Senior Technical Account Associate, Contributor Account Management (CAM), serve as the primary experts for sell-side content ingestion, entitlements management, contributor onboarding, and operational workflows within Visible Alpha Insights product. The role provides guidance to internal and external stakeholders, drives process excellence, ensures data quality, and supports strategic initiatives related to content distribution and entitlements.

Responsibilities:

Subject Matter Expertise

• Act as the Subject Matter Expert for content ingestion, research and model distribution, entitlements, and contributor operations
• Provide guidance on complex operational issues and escalations
• Support the development and maintenance of operational procedures, SOPs, and best practices

Content & Entitlements Management

• Support onboarding of contributors and management of broker relationships
• Ensure accurate processing of content uploads, entitlements, and coverage updates
• Investigate and resolve content, entitlement, and distribution issues
• Monitor analyst transfers, coverage drops, and temporary suspensions

Quality & Governance

Perform quality reviews across all core work, including:

• Research and model uploads
• Entitlements processing
• Coverage maintenance and updates
• Contributor requests and operational workflows
• Develop controls and monitoring tools to improve data quality and operational accuracy
• Track incoming and outgoing client communications to ensure timely resolution of sell-side queries

Reporting & Analytics

• Create and maintain operational dashboards, MIS, SLA, and quality reporting
• Develop tools to monitor contribution quality, content health, and operational performance
• Identify trends and recommend process improvements based on operational metrics

Stakeholder Collaboration

• Partner with Contributor Relations, Technology, Product, Engineering and Operations teams to resolve issues and improve workflows
• Manage client responses and contributor escalations
• Build strong relationships with broker operations and entitlement teams

Process Improvement

• Contribute expertise to automation and workflow optimization initiatives
• Support enhancements related to content ingestion, entitlement management, and self-service capabilities
• Recommend operational improvements to increase efficiency, quality, and scalability

What We're Looking for:

• Excellent analytical, problem-solving, and stakeholder management skills
• Experience with quality assurance, operational reporting, and process improvement preferably from financial or data services industry.
• Strong communication skills and a client-first mindset
• Ability to work independently and influence cross-functional teams
• Advanced MS Excel knowledge
• Basic knowledge on SQL
• Must be open working on US pacific hours.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skill