Senior Tech Support Engineer – Ad Tech & APIs

Smartly; Manila; On-site; PHP 700,000 - 900,000; Full time

Job summary

Smartly is seeking a Senior Technical Support Specialist to be the first line of defence for our products, partnering with Product, Engineering and Customer teams worldwide. You will translate complex technical issues into actionable solutions and mentor peers, driving high-quality, scalable support.

You thrive in ambiguous, high-impact situations, own problems end-to-end, and are willing to work across global time zones including EMEA hours to ensure customer success.

Qualifications

• 4+ years of technical support experience in ad tech or SaaS environments.
• Strong ownership with proven ability to drive complex issues to resolution.
• Excellent communication skills translating technical details for varied audiences.
• Hands-on experience with APIs, HTTP/REST, and debugging integrations.

Responsibilities

• Act as primary contact for complex customer inquiries related to the Smartly platform.
• Lead resolution of advanced technical issues including performance and integrations.
• Mentor peers and improve internal processes and documentation.
• Collaborate cross-functionally with Product, Engineering and Customer teams globally.

Skills

Customer-centric

Ownership

Problem solving

API knowledge

Communication

Tools

JSON

SQL

HTTP/REST

Debugging

Job description

Smartly is seeking a Senior Technical Support Specialist to be the first line of defence for our products, partnering with Product, Engineering and Customer teams worldwide. You will translate complex technical issues into actionable solutions and mentor peers, driving high-quality, scalable support.

You thrive in ambiguous, high-impact situations, own problems end-to-end, and are willing to work across global time zones including EMEA hours to ensure customer success.