Senior Team Leader - Data-Driven Coach (Onsite)

MicroSourcing; Cagayan de Oro; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Senior Team Leader to oversee a shift-based onsite team in Cagayan De Oro. The role focuses on coaching, performance tracking, and driving service delivery excellence in a fast-paced BPO environment.

You will manage, develop, and align team efforts with business goals, while handling escalations and ensuring high customer satisfaction through data-driven improvements.

Qualifications

• Minimum 5 years of leadership or managerial experience in the BPO/outsourcing industry.
• Bachelor’s degree in Business Administration, Management, or related field.
• Proven track record of building, coaching, and scaling high-performing teams.
• Exceptional English communication and interpersonal skills for effective stakeholder management.

Responsibilities

• Lead and manage a team of employees, providing coaching and guidance for individual and team success.
• Monitor operational performance and design data-driven action plans to improve service delivery.
• Set clear performance targets and conduct regular evaluations with constructive feedback.
• Collaborate with cross-functional departments to streamline operations and align with business goals.
• Resolve escalated issues from team members or clients promptly while maintaining high satisfaction.

Skills

Leadership

People management

English communication

Stakeholder management

Coaching

Education

Bachelor's degree in Business Administration or Management

Tools

MS Office

Job description

Discover your 100% YOU with MicroSourcing!

Position: Senior Team Leader

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Senior Team Leader, you will:

• Lead and manage a team of employees, providing consistent coaching and professional guidance to ensure individual and team success.
• Monitor operational performance and design data-driven action plans to address gaps and improve overall service delivery.
• Set clear performance targets and conduct regular evaluations to provide constructive feedback and recognize high-performing talent.
• Collaborate with cross-functional departments and stakeholders to streamline operations and ensure alignment with business goals.
• Resolve escalated issues from team members or clients promptly, ensuring high levels of satisfaction and adherence to company standards.
  
  

What You Need

Non-negotiables

• Minimum 5 years of experience in a leadership or managerial role, specifically within the BPO or outsourcing industry.

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven track record of managing, developing, and scaling high-performing teams.
• Exceptional English communication and interpersonal skills for effective stakeholder management and team motivation.
• Flexibility to work on a shifting schedule, including weekends and holidays, to support 24/7 operations.
  
  

Preferred Skills/expertise

• Advanced proficiency in Microsoft Office applications for performance tracking and reporting.
• Deep knowledge of modern performance evaluation techniques and developmental coaching frameworks.
• Ability to thrive in a fast-paced, dynamic environment while maintaining high organizational and time-management standards.
• Strong problem-solving skills with a focus on implementing industry best practices and innovative process improvements.
• Experience in developing and delivering specialized training programs to enhance team technical and soft skills.
  
  

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply