Senior Team Leader

MicroSourcing International; Cagayan de Oro; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International is seeking a Senior Team Leader in Cagayan de Oro City to lead, manage, and mentor teams in a BPO environment. The ideal candidate will have at least 5 years of leadership experience and hold a Bachelor's degree in a relevant field. Responsibilities include overseeing team performance, setting targets, and collaborating with various departments. The role requires excellent communication skills and the ability to operate on a shifting schedule. The position offers competitive benefits including healthcare and performance bonuses.

Qualifications

• Minimum 5 years of experience in a leadership or managerial role within the BPO or outsourcing industry.
• Proven track record of managing high-performing teams.
• Flexibility to work on a shifting schedule, including weekends and holidays.

Responsibilities

• Lead and manage a team of employees, providing coaching and guidance.
• Monitor operational performance and design action plans.
• Set performance targets and conduct evaluations.
• Collaborate with departments to streamline operations.
• Resolve escalated issues from team members or clients.

Skills

Leadership

Team Management

Communication

Problem-Solving

Interpersonal Skills

Performance Evaluation

Education

Bachelor’s degree in Business Administration, Management

Tools

Microsoft Office

Job description

Job Overview

Position: Senior Team Leader
Location: SM CDO, Cagayan De Oro City
Work set up & shift: Onsite | Shifting Schedule

Benefits

Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses

Responsibilities

• Lead and manage a team of employees, providing consistent coaching and professional guidance to ensure individual and team success.
• Monitor operational performance and design data‑driven action plans to address gaps and improve overall service delivery.
• Set clear performance targets and conduct regular evaluations to provide constructive feedback and recognize high‑performing talent.
• Collaborate with cross‑functional departments and stakeholders to streamline operations and ensure alignment with business goals.
• Resolve escalated issues from team members or clients promptly, ensuring high levels of satisfaction and adherence to company standards.

Qualifications

• Minimum 5 years of experience in a leadership or managerial role, specifically within the BPO or outsourcing industry.
• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven track record of managing, developing, and scaling high‑performing teams.
• Exceptional English communication and interpersonal skills for effective stakeholder management and team motivation.
• Flexibility to work on a shifting schedule, including weekends and holidays, to support 24/7 operations.

Preferred Skills and Expertise

• Advanced proficiency in Microsoft Office applications for performance tracking and reporting.
• Deep knowledge of modern performance evaluation techniques and developmental coaching frameworks.
• Ability to thrive in a fast‑paced, dynamic environment while maintaining high organizational and time‑management standards.
• Strong problem‑solving skills with a focus on implementing industry best practices and innovative process improvements.
• Experience in developing and delivering specialized training programs to enhance team technical and soft skills.

Terms & conditions apply.