Senior Systems Engineer (Level 2 Systems Engineer)

ScalableOS; Makati; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

ScalableOS in Makati, Philippines, is seeking a Senior Systems Engineer to lead complex client installations and oversee IT emergencies. The role combines on-site and remote help-desk support for desktops, servers, networks, and cloud services.

You will act as a technical lead on client environments, mentor junior staff, and contribute to pre-sales scoping and design. Strong MSP experience and relevant certifications are preferred.

Qualifications

• 5+ years of professional IT experience in MSP or multi-client settings.
• 3+ years as a Field Engineer leading servers and complex projects.
• Active certifications (e.g., AZ-104, MS-700, Security+/Network+).
• Ability to pass proficiency tests on hardware, software, networking and cloud.
• Strong written and verbal communication skills.

Responsibilities

• Lead multi-phase project installations and coordinate with the Service Coordinator.
• Provide remote and on-site help desk support for desktops, servers and networks.
• Occasional after-hours support on rotation; ensure SLAs are met.
• Assist with technical scoping, pre-sales design, and recommendations.
• Mentor junior staff and promote best practices in security and infrastructure.

Skills

MSP experience

Field Engineer

Troubleshooting

Cloud basics

Scripting

Education

Microsoft AZ-104

MS-700

CompTIA Security+

Tools

PowerShell

Azure AD

VMware

Hyper-V

Job description

Makati City, Philippines | Posted on 10/27/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

The Senior Systems Engineer isresponsible for leading complex or multi-phase project installations assignedby the Service Coordinator, as well as overseeing responses to client-wide ITemergencies. This role includes on-call responsibilities on a rotating basis andrequires both remote and on-site help desk support of desktops, servers, networks, and cloud environments.

The Senior Systems Engineer will serve as a technical lead on complex client environments, mentor junior staff, and provide guidance on best practices in systems architecture, cybersecurity, and infrastructure scaling. The role may also support the Sales and Account Management teams by assisting with technical scoping, design, or recommendations during the pre-sales process.

JOB RESPONSIBILITIES

• Supporting desktopsand end-user issues via phone, email, and remote access tools.
• Troubleshooting andsupporting servers, networks, and cloud services.
• Providing after-hours support on a rotating basis, outside ofstandard business hours.
• Coordinatingescalations, emergency service,and identifying new business opportunities with the ServiceCoordinator and Service Manager.
• Participating intechnical scoping, pre-sales meetings, and project design.
• Ensuring documentation is timely, complete, and aligned with SLAs.
• Communicating withclients to resolve technical issues and ensure satisfaction.
• Participating ininternal meetings and training sessions.
• Assisting Help DeskTechnicians, Field Technicians, and Engineers with escalated support issues.
• Performing complexequipment replacements and fulfilling client requests for additional services.
• Maintaining a positiveclient relationship and escalating dissatisfaction to theService Coordinator.

QUALIFICATIONS

• 5+ years ofprofessional IT experience (including Managed Services Provider (MSP), ITconsulting, or similarly fast-paced, multi-client environment).
• 3+ years as a Field Engineer, with provenexperience working on servers and multiple complex projects as lead technician.
• 3 activecertifications such as Microsoft (e.g., AZ-104, MS-700), CompTIA (e.g.,Security+, Network+), or equivalent industry-recognized credentials in systems,networking, or cybersecurity.
• Ability to passadvanced proficiency tests on hardware, software, networking,servers and cloud services and mobile devices.
• Ability to work asscheduled sitting/standing, use a keyboard, and speak on thephone.
• Strong understandingof cloud environments (Microsoft 365, Azure AD, AWS).
• Experience withvirtualization platforms (VMware, Hyper-V).
• Familiarity withscripting or automation tools (e.g., PowerShell, Bash).
• Understanding of cybersecurity best practices and commonframeworks (e.g., NIST, CIS).
• Ability to pass test demonstrating strong written and verbal communicationsskills.
• Scripting andautomation (PowerShell preferred)
• Networking knowledge
• Server administration
• Candidates withapproximately 5 years of MSP experience may be considered.
• Highly proficient introubleshooting and supporting standard IT environments but is not expected to perform deep solution architecture or extensive pre-sales activities typicallyhandled by Level 3 Engineers.

TechnicalRequirements (Non-Negotiable / High-Priority Skills)

• Cloud environments
• Scripting andautomation (e.g., PowerShell)
• Candidates canindependently troubleshoot a wide range of support issues within standard ITenvironments.

Cybersecurity

• Cybersecurityawareness is valued.
• Expert-levelcybersecurity knowledge is not required.
• Familiarity with bestpractices is sufficient.

Scope of the Role -The Level 2 Engineer may participate in:

• Data migrations
• Microsoft 365 tenantsetup activities
• Light project-scopingwork

JOB REQUIREMENTS

• Should be willing toaccept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.