Senior Systems Engineer for IAM Ops

Boehringer Ingelheim; Muntinlupa; Hybrid; PHP 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Boehringer Ingelheim Philippines is seeking an IAM Identity Operations engineer to support SailPoint IdentityIQ and related IAM services, handling lifecycle events, access governance, and incident resolution.

You will work with IAM Platform and managed services to ensure secure, compliant identity management, contribute to automation initiatives, and maintain runbooks and documentation.

Qualifikationen

• Bachelor's degree in IT, Computer Science, Cyber Security or related field required.
• Minimum 3 years of IAM operations or support experience.
• Hands-on experience with SailPoint IdentityIQ and/or Identity Security Cloud (ISC).
• Strong understanding of IAM concepts including lifecycle management, provisioning, deprovisioning, RBAC, and access governance.
• Hands-on experience with database administration (SQL and MSSQL).
• Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories.
• Familiarity with ITIL processes (Incident, Problem, Change, Service Request).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management in a global environment.

Aufgaben

• Provide operational support for SailPoint IdentityIQ and IAM services, including incident resolution and service requests.
• Execute JML, Joiner/Mover/Leaver, Rehire and lifecycle processes per governance.
• Manage and monitor access governance activities: reviews, certifications, entitlement admin, role assignments.
• Investigate and resolve identity-related incidents and service requests within SLAs.
• Collaborate with IAM Platform and Managed Service partners for seamless delivery.
• Maintain operational docs, runbooks, and SOPs.
• Identify opportunities for process optimization, automation, and AI-assisted improvements.
• Monitor platform health and elevate complex issues to IAM Platform experts.
• Contribute to continuous improvement initiatives for user experience and security.

Kenntnisse

IAM operations

SailPoint

Identity governance

Incident management

SQL/MSSQL

Active Directory

ITIL

Problem solving

Communication

Ausbildung

Bachelor's degree in IT/CS/Cyber Security

Tools

SailPoint IdentityIQ

Identity Security Cloud

ServiceNow

Jobbeschreibung

The Position

Join the Cyber Security - Identity & Authentication Management (IAM) Operations team and play a key role in ensuring secure, compliant, and efficient identity lifecycle management across the organization. As an IAM Identity Operations engineer, you will support SailPoint operations, execute identity governance processes, while collaborating with IAM Platform, cross-functional and other managed service teams.

Duties and Responsibilities:

• Provide operational support for SailPoint IdentityIQ and associated IAM services, including incident resolution, service requests, and standard operational activities.
• Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes in accordance with established procedures and governance controls.
• Manage and monitor access governance activities, including access reviews, certifications, entitlement administration, and role assignments.
• Investigate and resolve identity-related incidents and service requests within agreed service levels (SLAs).
• Collaborate with IAM Platform, Cross-functional and Managed Service partners to ensure seamless service delivery and operational excellence.
• Maintain operational documentation, knowledge articles, runbooks, and standard operating procedures.
• Identify opportunities for process optimization, automation, and AI-assisted operational improvements.
• Monitor platform health, perform routine operational checks, and elevate complex issues to IAM Platform experts when required.
• Contribute to continuous improvement initiatives aimed at enhancing user experience, security posture, and service efficiency.

About our future employee:

The ideal candidate will have a strong knowledge of:

• Bachelor's degree in Information Technology, Computer Science, Cyber Security, or a related field.
• Minimum 3 years of experience in IAM operations or support.
• Hands-on experience with SailPoint IdentityIQ and/or SailPoint Identity Security Cloud (ISC).
• Strong understanding of IAM concepts, including identity lifecycle management, provisioning, deprovisioning, role-based access control, and access governance.
• Hands-on experience with database administration (SQL and MSSQL)
• Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories.
• Familiarity with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills in a global environment.

Preferred Qualifications

• SailPoint certification (IdentityIQ, Identity Security Cloud, or Identity Security Engineer).
• Experience with SQL databases and directory integrations.
• Knowledge of Java, JavaScript, XML, REST APIs, and IAM-related automation technologies.
• Experience with ServiceNow integration and workflow-based access management.
• Exposure to AI-assisted operations, automation tools, and operational analytics dashboards.

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law