Senior Style Associate - Sea woods - Mumbai

kushals.com; Hinoba-an; On-site; PHP 198,000 - 277,000; Full time

Job summary

Sea woods in Mumbai seeks a Senior Style Associate to lead by example in delivering exceptional customer experiences and driving sales. You will focus on understanding customer preferences, addressing needs, and offering tailored solutions.

You will support inventory processes, mentor staff, and maintain merchandising standards to meet store targets and enhance the shopping experience.

Qualifications

• Min HSC and two years of retail experience or graduates with two years in retail.
• Candidate must be above 20 and below 35 years of age and proficient with POS systems.

Responsibilities

• Lead customer-focused service and drive sales.
• Achieve store sales targets and manage inventory processes.
• Mentor and train team members on product and service standards.
• Enforce SOPs, manage cash transactions, and maintain visual merchandising.

Skills

Customer focus

Sales targets

Negotiation

Upselling

Problem solving

Learning agility

Education

High School Certificate

Graduate with 2 years retail experience

Tools

POS systems

Job description

Senior Style Associate - Sea woods - Mumbai

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

: Customer Focus

Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

Address issues professionally and ensure customer needs are

met.

Gather customer feedback to improve products and services

while addressing any concerns promptly.

Responsible for achieving store sales targets.

Drive solution-based sales by understanding customer needs

and offering relevant products and services.

Focus on selling higher-value products to increase the

average transaction value.

Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

Flexibility and Change Management

Adapt to changing customer needs and share product and

customer insight with the team.

Demonstrate problem-solving skills to address challenges and

manage resistance effectively.

Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision-Making

Utilize analytical thinking to make sound operational decisions.

Independently manage store operations in the absence of the

Store Operations Excellence

Prevent shrinkage by closely monitoring inventory levels and

Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

turnover.

Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

resolutions.

Lead by example in fostering accountability, goal-driven

performance, and ethical practices within the team.

Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.

Candidate

Requirement

: Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

Must be above 20 years of age and below 35 years of age.

Basic computer skills and microsoft office

Proven track record of exceeding sales targets consistently

Experience in providing exceptional customer service and

building strong customer relationships

Experience in mentoring team members

Experience in handling cash transactions and inventory

management

Proficient in POS systems and other relevant retail

technologies

Knowledge of visual merchandising principles

Positive and enthusiastic attitude

Excellent presentation and grooming standards

Flexibility and adaptability to work varied shifts