Senior SRE & Observability Engineer: Incident & Reliability

TransUnion; Mexico; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

TransUnion’s Reliability Engineering team ensures the stability, availability, and performance of mission-critical platforms. The role focuses on observability, incident management, and platform engineering to support business operations.

This on-site position requires in-person work at a TU office location. The candidate will lead incident responses, perform RCAs, and define SLIs/SLOs to drive continuous improvement.

Qualifications

• Bachelor’s degree in Computer Science, Systems Engineering, Telecommunications Engineering, or a related technical discipline.
• Proven experience in Site Reliability Engineering (SRE) or Production Operations.
• Strong knowledge of distributed systems, observability practices, incident management, and troubleshooting methodologies.
• Experience managing major incidents and root cause analysis processes.
• Understanding of reliability frameworks including SLOs, SLIs, and error budgets.

Responsibilities

• Ensure the reliability, stability, and availability of mission-critical services through SRE best practices.
• Operate and improve the observability platform, including metrics, logs, traces, and alerting.
• Monitor critical systems and respond to incidents to minimize service disruption.
• Lead major incident response activities and coordinate recovery efforts and communications.
• Conduct RCA and blameless post-mortems to identify improvements.
• Define and monitor SLIs, SLOs, and error budgets.
• Automate processes to reduce toil through scripting and platform engineering.
• Support and troubleshoot distributed environments including Cassandra, Kafka, Kubernetes, and databases.
• Collaborate with teams to improve deployment reliability and platform performance.
• Drive continuous improvement in monitoring, availability, and resilience.

Skills

SRE

Observability

Incident management

Education

Bachelor's degree in Computer Science

Tools

Apache Cassandra

Kafka

Kubernetes

Job description

TransUnion’s Reliability Engineering team ensures the stability, availability, and performance of mission-critical platforms. The role focuses on observability, incident management, and platform engineering to support business operations.

This on-site position requires in-person work at a TU office location. The candidate will lead incident responses, perform RCAs, and define SLIs/SLOs to drive continuous improvement.